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Android App
EMC Security Android App User Guide
1. GET STARTED
2. DOWNLOAD THE EMC SECURITY APP
3. SIGN IN
4. MAIN DASHBOARD
5. SECURITY ALARM FEATURE
6. SETTINGS
7. LIGHTS, LOCKS, THERMOSTATS, CAMERAS
8. ACCOUNT AND USER MANAGEMENT
1. GETTING STARTED
With the EMC Security app, you will be able to gain complete control over your home by having access to your security system, lights, locks, thermostats, cameras, and garage doors.
2. DOWNLOAD THE EMC SECURITY APP
The free Android EMC Security app can be downloaded in the Play Store for Android devices.
3. SIGN IN
You will receive a username via email. The password is abcd1234. Once you have installed the application, enter in your Username and Password. If you have forgotten your password, use the “Forgot Password” link to have a temporary password sent to your email address. Every time the application is launched, it will check to see if any changes have been made to your account.
To change Username and password to the app, click this link to the website. Once there, please follow the instructions below:
- Login in using the username and password above
- Login in using the username and password above
- Click on Contact List
- Select on your current Login Name (this will usually be your first name and last name)
- Click on Change User Name or Change Password
- Enter your new User Name or Password and click on submit the Sign In screen, press the menu at the top left and select Logout.
4. MAIN DASHBOARD SCREEN
Application Menu
At the very top of every screen, you will see the EMC Security application menu.
Three stacked bars (hamburger menu): Located at the top left, this menu allows for selecting your “Location” if you have more than one security system. It allows quick navigation to other application features. It also allows a primary user to edit sub-users of the account through the Manage Account menu.
Location Name: Located just right of the hamburger menu is the name of the security system for which your app is currently showing status. Users that have a business or a vacation home can select from these locations via the hamburger menu.
Pen icon: The Location name can be changed by clicking the Pen and editing the System name. This is used to create favorites on the app.
Z Wave icon: If your Connect+ panel is equipped with the optional Z Wave automation card, this icon will allow you to perform device inclusion/exclusion functions. Please contact your dealer or refer to the device documentation for specific processes, as they vary among manufacturers.
Bell (silent) icon: If your security panel is in a Trouble condition, clicking this icon will silence trouble beeps. Please refer to the section on Troubles for more information. This icon applies only for the SECURITY feature.
More menu (three stacked dots): This menu is also Feature specific and is used to provide access to Feature settings that are less commonly used. For example, in the SECURITY feature, this menu allows the application user to select whether to arm silently and/or to specify that the panel be armed to allow No Entry Delay. A No Entry Delay might be used for an Arm-Stay mode when everyone that would potentially disarm the system is already inside the business/home (no one else is expected).
5. FEATURES MENU
The feature Menu content will vary depending on whether your security system has an automation option card installed. The primary feature of the Alula application is SECURITY. If you do have an optional automation card installed the menu will include: SECURITY, LOCKS, LIGHTS, GARAGE DOORS, THERMOSTATS, & SCENES.
SECURITY FEATURE
In the Feature Menu, you will notice that SECURITY is bold and underlined. If it’s not, please press it now. The state of your security panel is shown in bold text directly at top center. If the security system is Disarmed, three arming icons are shown in the middle of the screen to allow one click access to arm your security panel.
ALARM STAY
In the Feature Menu, you will notice that SECURITY is bold and underlined. If it’s not, please press it now. The state of your security panel is shown in bold text directly at top center. If the security system is Disarmed, three arming icons are shown in the middle of the screen to allow one click access to arm your security panel.
ALARM AWAY
Arming your system for Away is used when the secured home or building is expected to be unoccupied. All exterior sensors and interior motion detectors are active once the system enters Away mode.
ALARM NIGHT
Arming your system for Night is used when the secured home or building is expected to be occupied, but specific areas within the home or building are not expected to be used. All exterior sensors are active and typically some interior motion detectors are active when the system is armed to Night mode. An example of this may be a motion sensor in an attached garage or unoccupied basement.
DISARM
Disarming your system through the application is configured to require a valid user PIN by default. Enter your PIN and press SEND to disarm the system. Through the SECURITY settings (detailed below) the application can be configured to not require a PIN.
Please ensure that your mobile device has a security code or other security feature of its own so that an unknown user of your mobile cannot compromise your home or businesses security panel.
SECURITY FEATURE CONTEXT MENU
STATUS
Press the Status icon to return to the Arming / Disarming screen of the application. The Status screen is the default starting point within the app. This screen was shown as the Main Dashboard above.
ZONES AND BYPASSING
Press the Zones icon to see all your security sensors and their zone names. On this screen you can see all active zones, and can bypass zones to allow arming with zones open. An active zone sensor will be included in the protection algorithm where a bypassed zone sensor will not. An example would be to bypass a window zone to allow it to remain open on a hot night while allowing the system to arm.
Each user of the security system must be granted (or denied) bypass rights to allow that user to bypass a zone. Refer to the section on User and Account Management for additional details.
EVENTS
The Events screen shows system activity and the system user that initiated each event.
TROUBLES
The Troubles screen shows any problems that are present with your security system. Examples include; loss of AC power, temper conditions on the sensors, low battery on a sensor
6. SETTINGS
The Settings screen allows you to change and configure app and security system features and settings.
Require PIN to disarm: This setting is on by default. When on, the mobile device user must enter a valid security system PIN and press “SEND” to disarm the system. When off, the application presents a single button to disarm the security system. In this case, you must ensure the security of your phone.
Reset Connect+ Panel: Allows the application to initiate
a soft reset of the panel remotelyReset ZWave Module: Allows the application to reset the Z Wave automation module if it is installed in your Connect+.
Physical location: The application can inform the panel where it is located. This information is used by the panel to calculate sunrise and sunset times for automation events.
7. LOCKS, LIGHTS, GARAGE DOORS, & THERMOSTATS
If your security system includes an optional automation card, these device categories are enabled on your system. These device categories allow you to quickly select and manually operate your automation devices attached to your system.
SCENES FEATURE
The Scenes Feature is available if your panel includes an optional automation card. Scene control is a very powerful feature of the security system. Please review and test carefully each scene you configure.
Scenes allow a type of when-what control to be automatically executed by the security system. When any of a set of “Triggers” occurs, the system executes What “Actions.” It is important to repeat that any trigger configured within a scene will cause the configured Actions to be executed.
CREATE/EDIT A NEW SCENE
Press the SCENES title in the Feature Menu. To edit an existing scene, click its title in the list of scenes shown.
To create a new scene (example: Auto Arm Away at 9am):1. Tap the “+” sign in the Application Menu – at the top right.
.2. Enter a name for your new scene – “Auto Arm 9am” for example.
3. Select your new scene from the list of scenes in the scene list. Notice that it is created “Inactive”.
4. When you tap the scene you will see Triggers and Actions. Tap the “+” on the Triggers section of the screen.
5. Triggers are the “when” of a scene. If any trigger is true, thenthe scene’s actions will be executed. Triggers can be grouped as:
a. Security Triggers
b. Time/Date Triggers
c. Automation Device Triggers
6. Some triggers requireconfiguration – For example,select “Once a Day”and configure the time to 9am.6. Some triggers requireconfiguration – For example,select “Once a Day”and configure the time to 9am.
7. Actions are the “what” of a scene. Actions can be grouped as
a. Security Actions
b. Automation Actions
8. For our example, tap the “+” in the Actions section and select “Arm or Disarm the System”
a. Configure the Action to “Arm Away”
9. Let’s say you have some Z Wave lights you want to turn off as well
a. Click the ”+” and add any additional Actions (Z Wave All Off might be a good one)
10. Remember to click the toggle to “Activate” your new scene.
8. Account and User Management
The primary account holder may create additional sub-accounts within the platform.
To create Sub-Accounts:
1. Tap Manage Account or Users in the Application Menu (top left hamburger menu).
2. All existing accounts will be shown and may be edited.
3. Tap the red “+” sign at the bottom right
4. The username must be unique within the system
5. Enter all required parameters for the account creation.
6. Tap the new user to grant the user access to one or more security systems on the account[screen -“Granted”].
7. Tap User Options to apply additional role based security. Please note that the user PIN code for the security system is assigned inside the User Options. It must be unique among all users of the panel.
8. Additional information about the user can be entered by clicking Contact Info at the bottom of the screen.
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Security Cameras
Home Security Cameras
Never Miss a Moment
Doorbell Cameras
- Remote Monitoring: View your doorway activity live from your smartphone
- Instant Alerts: Get notifications when someone rings the doorbell or when there is motion detection.
- Activity Review: Watch live feeds or review recorded activity.
- Two-Way Talk: Speak to visitors remotely from anywhere.
Indoor and Outdoor Camera
- Versatile Monitoring: Monitor your property indoors and outdoors directly from your smartphone
- Two-Way Audio: Communicate with anyone in front of the camera using the two-way audio feature
- Smart Security: Compatible with AI Deterrence and Remote Video Monitoring for enhanced security.
NEW!
FloodLight Camera
- Powerfull Illumination: Features 3,000 lumens of light for bright and clear video.
- Enhanced Awareness: Provides high-quality video for superior property protection and awareness.
- Customizable Lighting: Choose from various lighting options and set motion, analytics, or scheduled-based triggers.
- Advanced Security Integration: Compatible with AI Deterrence and Remote Video Monitoring.
NVR System
- High-Definition Surveillance: Experience exceptional, high-definition live-streaming video.
- Reliable Storage: Features convenient on-site storage for your recordings.
- Robust Performance: A vigorous home surveillance system for comprehensive security.
By clicking the ‘”Submit” button, you agree that an EMC Security specialist may contact you via text messages or phone calls to the phone number provided by me. Your information is collected and used in accordance with our privacy policy. Msg & data rates apply.
Stop Intruders in their Tracks with AI Deterrence
What if your security system could actively deter potential threats before they escalate? Thanks to the power of AI, this proactive approach is now a reality, transforming how we protect our homes and businesses.
Remote Video Monitoring
With Remote Video Monitoring, monitoring station operators are alerted as soon as a person or vehicle is detected by cameras at your business—empowering them to take action before a crime happens. You have complete control over which cameras and devices are accessible from the operator console. Operators can only view approved devices, and any actions taken by operators are logged in your
activity feed.
Get a quote for security cameras.
Customize the right camera system for your needs – and get a quote. To speak to an EMC Security specialist immediately, call 770-963-0305.
Reduce Uncertainty with Video Verification
Integrate the power of your security camera video with EMC Security’s 24/7 monitoring to receive quick insight into an alarm event, allowing you to assess the situation and prioritize authority response if needed.
Receive an alarm notification – View video – Assess the situation – React with confidence
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Careers
EMC Security Careers
Do you want to work for a respected, growing and stable company?
Does your current company offer a great wage, company-paid benefits, and other substantial perks? EMC Security is a leading provider of residential and commercial security solutions, serving the Greater Atlanta Metropolitan Area since 1998.
We are committed to providing our customers with the most advanced security and connected services technology. Our customers and employees have consistently voted us as one of the best in the industry. With growing demand, we are seeking quality staff to add to our team of sales, installation and service professionals.
EMC Security is a drug-free workplace. Our employees are tested for drugs and have a full criminal background check. If you are interested in working for EMC Security, take a look at our open positions below. You may fax your resume to 770-234-4111 or email to jobs@emcsecurity.com . We will contact you if there is an interest. No phone calls please.
We are currently hiring for the following positions:
Accounts Receivable Manager
Locations: In Office, Suwanee, GA
Compensation: Salary
Hours: Monday through Friday, 8am to 5pm
Reports to: Controller
Job Description:
The Accounts Receivable (AR) Manager is responsible for overseeing the accounts receivable function, ensuring timely and accurate invoicing, collections, and cash application. This role manages AR staff, maintains strong internal controls, and works cross-functionally to optimize cash flow while maintaining positive customer relationships.
Responsibilities
- Manage and oversee all accounts receivable activities, including billing, collections, cash application, and reconciliations
- Supervise, train, and evaluate accounts receivable staff
- Ensure accurate and timely invoicing in accordance with company policies and customer agreements
- Monitor aging reports and proactively manage past-due accounts
- Develop and implement collection strategies to reduce DSO (Days Sales Outstanding)
- Resolve billing discrepancies and customer payment issues
- Maintain and enforce credit and collection policies
- Prepare AR reports, metrics, and analysis for management
- Ensure compliance with internal controls, accounting standards, and audit requirements
- Collaborate with sales, customer service, and accounting teams to resolve issues impacting receivables
- Assist with month-end and year-end close activities
- Support system improvements and process automation initiatives
Skills & Competencies:
- Strong leadership and people-management skills
- Excellent analytical and problem-solving abilities
- Effective communication and negotiation skills
- High attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines
- Customer-focused approach with a firm understanding of financial controls
Ideal Candidate Qualifications:
- Bachelor’s degree in Accounting, Finance, or related field
- 5+ years of accounts receivable or accounting experience
- 2+ years of supervisory or management experience
- Strong knowledge of AR processes, collections, and credit management
- Advanced Excel skills
Compensation & Benefits
- Competitive salary
- Generous Health, dental, and vision insurance
- 401K and competitive employer match
- End of Year Profit Sharing
- 7 Paid Holidays
- Generous PTO Accrual schedule
- Employer paid Group Term Life Insurance
Residential Security System Installation and Service Technician
Job Description:
Local Security Company owned by Jackson EMC, Walton EMC and Greystone Power, three of the nation’s largest electric utility EMC companies, is seeking qualified and experienced installation and service technicians to serve the customers of EMC Security.
Requirements(Skills):
- 3 years field experience installing and servicing security, fire andother related systems for residential application
- Experience with major brands of GE Security, Ademco and DSC
- Experience installing both hard-wired and wireless systems.Must be familiar with construction principles and how to effectively install hard-wired systems in both new and existing homes.
- Must be able to demonstrate efficient use of tools of retrofit installation such fish tape, glow-rods, levels,sheetrock saws, etc.
- Must have experience trouble-shooting existing systems isolating and repairing systems.
- Must be able to use effectively voltage/ohm meters to install andtrouble-shoot
- Must be able to work in confined areas such as crawlspaces and attics
- Must be able to be on-call several times a year to handle after hours and service calls. Flat on- call base pay plus any hourly paid for time spent on call responding to customers
Requirements(Other):
- Strong interpersonal skills, communication skills, and organizational skills.
- Must be hardworking, self-motivated and inspired to help companygrow to the next level.
- Must be eager to learn and respond to training
- Must be willing to work a flexible schedule that may include evenings and occasional Saturday work
- Must have clean driving record, as company vehicle is provided.
- Must live within 25 miles of offices in Lawrenceville officeMust be able to pass a required background investigation and drug-testing
Compensation:
- Competitive hourly pay dependent upon experience level,full benefits, company-provided vehicle and cell phone
- Generous amount of overtime offered
- Hiring bonus for the right candidate that is employed after 6 months with company
Detail of compensation plan:
- Competitive hourly pay
- Overtime available
- Company vehicle provided for work and personal commute (not for personal use by employee during non-work hours)
- Full company benefit package including:
- Health and dental plan (after 30 days)
- 100% 401K match to first 4% of employee contribution (after one year)
- 1 week paid vacation first year, 2 weeks paid vacation after 2 years, 3 weeks paid vacation after 5 years
- 7 company-paid Holidays
- Life insurance, disability insurance 100% paid by company
- Cell phone provided (allow personal use if kept within acceptable range)
Basic Company Philosophy (as pertains to this position):
We are customer-friendly. As part of the Jackson EMC and Walton EMC family of companies, we put customer service and developinga quality brand ahead of profitability. We must add to the value of the Jackson EMC and Walton EMC brand.We work as a team. While we encourage individual performance,we understand that our customers are best served when we act as a team.
We pay above average wages for our industry and provide a goodplace to work. We support the goals and aspirations of our employees and are a family-friendly place to work. We have never furloughed an installation employee since the inception of our business.We are dedicated to the success of our employees and expect them to be dedicated in return.
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Connect + Resources
Connect + Resources
Brochures
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Referral Program
Referral Program
Thank you for choosing EMC Security for your home or business security and technology needs!
Because our customers are our best referrals, we have developed a referral program to help you spread the word. We understand the importance of having a company you can rely on and would like the opportunity to offer the same level of protection and professional service to your friends and family.
For each person that you refer, we’ll give you 2 FREE months of monitoring when they become an EMC Security customer.
We also appreciate when non-customers send us referrals. If you are not a customer of EMC Security and you send us a referral, we will give you a check for $25 when they become an EMC Security customer.
And, there’s no limit to how many times you can refer someone as a customer!
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Customer Satisfaction Survey
EMC Security believes a successful company is built upon consistently delivering value to satisfy every customer. When you share your opinion of our service, it helps us identify what is most important to you and challenges our team to continuously improve our service.
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Insurance Certificate Request
Insurance Certificate Request
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Maintenance Request
Maintenance Request
Please complete the following form to request service on your existing system. Your concerns are very important to us. We will make our best effort to contact you within 24 hours of submitting your request (if during the business week). You may also call us Monday through Friday from 8am to 5pm at 770-963-0305 to speak with our Service Department immediately.
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Activate Orphan Postcard
It’s a simple process to set up EMC Security monitoring:
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Activate Your Current System
An EMC Security representative will call to finalize the details and schedule the activation appointment.
