Category: Newsletter

1. Boost Your Monitoring Experience

Set-up your password hint today

In today’s world, we have passwords and IDs for almost every aspect of our lives. Experts say they should all be different. So it’s not unusual to forget a password or two from time to time – including your security alarm password.

This is why EMC Security has adopted a PASSWORD HINT option for any customers concerned that they may not remember their password in the event of a false alarm.

When asked for your password by the EMC Security operator, simply request the hint you’ve provided rather than guessing at the password.

2. Review New Dispatch Procedures

Take a few minutes to review our standard dispatch procedures, particularly the procedure if you cancel an alarm at the keypad.

EMC Security does not make phone calls to the emergency contact list on Burglar Alarms that are followed by a cancellation from the keypad. For example, you forgot the system was armed, opened a door triggering an alarm signal, then entered your disarm code correctly on the keypad to cancel the alarm.

As an extra layer of protection, a text message will be sent (to the first 2 phone numbers on the account) notifying you of the signal having been received and confirming no further action will be taken due to cancellation with the proper disarm code.

This message will read as follows: “EMC has received the disarm from your keypad indicating the proper disarm code was entered. If this is an emergency, reply “911” for immediate dispatch.”

This procedure can be customized for your needs. If you’d like your dispatch procedures handled differently, please call 770-963-0305.

Read More >

3. Get Our FREE EMC Text-Alert Service

If your alarm goes off, you want to know as soon as possible right?

Opt-in to EMC Text-Alert and get an instant text notification on your mobile phone, that gives you the option to chat together with your emergency contacts, and dispatch or dismiss the alarm with just one click.

If no one from the group responds to the text, the EMC Security monitoring center will follow normal phone call procedures.

Watch the video below and click here to learn more.

EMC Text-Alert is completely FREE!

Sign up now >

4. Test Your System

EMC Security encourages all customers to test their systems monthly to ensure it’s ready in the event of an emergency.

1. Call the 24-hour EMC Security central monitoring center at 1-888-745-4733 and let them know you will be testing your system. Be prepared to provide them with your name, service address and password.
2. Close all doors and protected windows, arm your system and allow the delay time to expire.
3. Activate your alarm like an actual emergency by opening a protected door.
4. Allow the siren to sound for approximately 15 seconds to one minute and then turn off your system.
5. Call the monitoring center and announce that you are calling to check test results. The central station operator will describe the signals received.

If for any reason, the system did not communicate to our central monitoring center, please call our service department at 770-963-0305, Monday through Friday between 8am and 6pm for a technician to check your system.

5. Update Your Emergency Contact List

EMC Security is your safety partner. If you change any phone numbers or email addresses, notify us at 770-963-0305 to ensure we have the most current information in the event of an emergency (you will need your password to make changes).

2023 marks EMC Security’s 25 year anniversary!

In 1998, our very first customer, Greg Brooks of Watkinsville, signed up with EMC and has been with us ever since. We feel honored to have earned your trust for so long. It has truly been our pleasure. So, from the bottom of our hearts, thank you for being our customers. We look forward to many years to come!

Greg Brooks of Watkinsville is number one with EMC Security.

No, he isn’t the largest account, nor does he generate the most alarm calls. Brooks is number one in another way; he’s EMC Security’s first customer.

That was 25 years ago, and he’s still satisfied. “I wouldn’t dream of using anyone else,” said Brooks. Over the course of 25 years, he’s interacted with EMC Security many times.

“When we accidentally trip our system, it seems like the monitoring center calls to check on us before I can even get it shut off,” said Brooks. “It amazes me how quickly they respond. It’s a good feeling knowing EMC Security is watching out for you.”

Alarm calls aren’t the only reason Brooks has worked with EMC Security employees. Over the years, he’s had technicians visit his home to replace lightning-damaged equipment and to upgrade his system.

“When we got rid of our landline phone, EMC Security installed a cellular communication,” said Brooks. “If the power is out, I’m still protected, and I can take advantage of the EMC Security mobile app to control the system when away from the house.”

Brooks also gives the company’s technicians high marks. “Every EMC Security technician who’s visited has been professional and courteous, even down to removing their shoes before entering and vacuuming up any mess before leaving. They take as much time as necessary to make sure you’re comfortable with operating your system,” said Brooks.

“I recommend EMC Security without hesitation,” said Brooks. “I never worry about my reputation when I do because I know they’re not going to disappoint my family and friends.”