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Category: Newsletter
March, 2021
Complete this form to request replacement signs. THEY’RE FREE!
What’s this 5G all about? And what does it mean for me?
The 5G upgrade is applicable for customers that utilize a cellular connection from their security system to EMC Security. Other systems (land phone line and wifi/internet) are not affected.
What is 5G? The G in 5G stands for “Generation.” 5G is the fifth generation of wireless network cellular technology, replacing the current 2G and 3G networks. It is reputed to be ultra-fast (for example, you will be able to you download a full-length movie to your mobile device in seconds) and more reliable.
What is LTE? Short for “Long Term Evolution”, LTE is a standard of wireless data transmission that includes 4G and 5G technology.
What’s happening? The cellular companies are sunsetting the older 2G and 3G networks, and moving to a faster, more reliable 5G network. Plans are to have this accomplished by the end of 2022.
How does this affect my alarm system? If your system communicates with EMC Security through cellular connection, in order to be compatible with the new 5G network, the cellular radio device in your security system will need to be replaced with the latest technology.
As an EMC Security customer, this required upgrade is completely FREE. Your security protection will continue with the latest technology with no cost and no hassle.
How will I receive the upgrade from EMC Security? Over the next several months, you will receive a phone call from an EMC Security representative explaining the process and setting up an in-home appointment with a technician.
At this time, if you are not using the EMC Security mobile app, it’s a great time to discover the benefits of staying connected to your home remotely.
It might also be a good time to upgrade some older equipment, such as your keypads. You can swap your keypad for a new color touchscreen that integrates all your smart-devices and cameras, as low as $99 each.
REFER A FRIEND. REWARD YOURSELF!
Receive a $100 Amazon gift-card when you refer a new customer to EMC Security.
Simple Process: Give your friends and family your custom coupon code to use when purchasing security service. This code will identify you as the customer that referred them.
We’ll also extend special “referral pricing” to whomever you refer as a thank you.
Unlimited entries! The more you refer, the more gift-cards you can earn. Program expiration date: May 30, 2021
Do you have missing or damaged yard signs?
Request Yard Signs Now >>
The 2021 Valor Awards, hosted by Gwinnett Chamber honors the men and women who have performed heroic and extraordinary acts to protect and serve the citizens of Gwinnett. EMC Security is pleased to be a part of this memorable event.
January, 2021
What to Expect From EMC Security in 2021
Your Security System
You will receive an email in February with a guide for maintaining your security system and account. This will help keep your home security system in tip-top shape all year.
Certificate of Monitoring*
Later this month, you will receive via email, an annual Certificate of Monitoring for your homeowner’s insurance company to receive any insurance discounts available.
Upgrade to the Latest Technology For Less
Want a shiny new touchscreen security keypad to control your system, view your camera footage, and control your smart-devices? Is it time to add cameras, auto-locks and lights?
We can help! Call 770-963-0305 to integrate with your security system today.
Security System Guide
Coming Soon!
Check emcsecurity.com for a quick and easy reference if your system is experiencing a trouble signal (often expressed in a series of beeps and keypad alerts). Simply look up your system in the guide and follow the steps to troubleshoot. Call EMC Security if further assistance is needed.
Referral Programs
Moving this year? Refer the buyer of your home to EMC Security. Once they become a customer, we’ll send you a $100 e-gift card
Refer another customer and receive 2 months free service.
Update Your Contact Information
It’s important to keep your contact information up to date. Submit contact information changes and revisions to your emergency contact list quickly and easily. Available now on our website, emcsecurity.com.
Some alarm companies hire traveling agents to go door-to-door, making unsolicited “cold calls” on homeowners.
We have received reports over the last few weeks, that some of these agents have tried to get inside EMC Security customers’ homes, without an appointment, by implying they are a representative of EMC Security. We can assure you, they are not.
Once inside the home, the agents use high-pressure to deceive our customers into signing a contract with a company that is not, in reality EMC Security.
If one of these scammers knocks on your door pretending to be from EMC Security, contact the police and then once you feel safe, let us know by calling 770-963-0305.
EMC Security will never send a representative to your home without an appointment.
November, 2020
Up to one in three people in America will be victims of porch package theft, and those odds increase during the holidays.
A Video Doorbell allows you to see and hear exactly who comes to your door, no matter where you are.
Even if they don’t ring the doorbell, the sensor will detect motion and alert you through your mobile phone. You’ll then be able to speak directly to anyone at the door (via 2-way audio), and store the video with our optional video service app.
Get yours today at emcsecurity.com for just $149.
(optional app $5/mo.)
Had a Package Stolen?
Check again. Check every entrance of your home and spots the delivery driver could have left it, like the bushes around the front porch, the back porch, the garage, or between the screen door and front door. We’ve also seen packages sitting in the bushes adjacent to the mailbox.
Contact the retailer. Get in touch with customer service and have your order and tracking number ready. The customer service rep can tell you the store or company policy on stolen items.
Contact the delivery company. Have your tracking number and order details handy. If they can validate that the package was indeed delivered, ask if they can verify the location. UPS will often upload an image of the package (and location) as proof of delivery. Ask about the company policy on stolen packages. If the theft was due to their mistake, they might be able to help you.
File a report. Report your missing package to the police and the delivery carrier. The more agencies helping you track down your stolen package, the better.
Are you going to don a mask and venture out for Black Friday shopping?
Stay safe with these quick reminders:
Park near a light. Thieves are less likely to target shoppers whose car lights are brightly lit – especially if they’re parked in an open space.
Stash your goodies in the trunk. As the old saying goes – “Out of sight, out of mind.” As a result, there won’t be anything to temp a would-be thief.
Keep Away from ATMs. If you can’t, at least choose one that is well lit. Additionally, shield your PIN as you key it in, and don’t leave behind receipts that may contain personal information.
Use the buddy system. As with anything, there’s safety in numbers. If you do plan on separating, make a plan to meet up and consider color coordinating. That way, it will be easier to spot your friends or family members.
Keep your purse on your body or your wallet in your front
pocket. These measures will make it more difficult for pick-pocketers to lift your wallet or wrangle your purse away from you.
Remain alert in parking lots. Before you get in your car, look in it and under it. Additionally, have your keys handy so you are not distracted trying to locate them.
October, 2020
IS IT TIME TO REPLACE YOUR SMOKE DETECTORS?
The National Fire Protection Association recommends replacing your smoke detectors every 10 years. Are you over-due? EMC Security will make it a little easier to stay protected from life threatening fire and smoke with our customer special.
Get 20% off PLUS free labor on replacing your wireless or hardwired smoke detectors:
Hardwired: $105 NOW $84 Wireless: $130 NOW $104
Call to schedule installation at 770-963-0305
Have you heard about the site spotcrime.com?
This public facing crime map and crime alert service makes it easier than ever to check crime anywhere in the United States and many other countries worldwide.
FREE EMC TEXT-ALERT SERVICE
If your alarm goes off, you want to know as soon as possible. Right?
Opt-in to EMC Text-Alert and get an instant text notification on your mobile phone, that gives you the option to chat together with your emergency contacts, and dispatch or dismiss the alarm with just one click.
EMC Text-Alert is completely FREE!
Watch the video below to learn more.
September, 2020
EMC Security has enhanced the online payment portal.
Features:
View Invoices Due View Paid Invoices View Receipts Add Users
Save Payment Methods Coming Soon
- Request technical service
- Update your contact list
If you have used the previous online payment portal, simply login to the new portal with your email address and password.
If you are a new user, click here for instructions to register. View new payment portal >
View the video above featuring EMC Security customers that are thankful they installed monitored smoke detectors in their home. A few months ago, their home was quickly overcome with smoke and fire while they were just a few yards away, in the backyard. If it wasn’t for EMC Security, the damage and loss would’ve been much greater.
Adding smoke or heat detectors to your home security system may very well be the best decision you make when it comes to the safety and security of your loved ones.
And, your monthly monitoring cost doesn’t change when you add fire monitoring to your security system.
Most Common Causes of Home Fires
In 2019, fire departments in the U.S. responded to an estimated 361,500 home fires. These fires caused roughly 2,870 deaths and 12,700 reported injuries. Property damage was estimated at $7.9 billion.
Aug, 2020
1. Boost Your Monitoring Experience
Set-up your password hint today
In today’s world, we have passwords and IDs for almost every aspect of our lives. Experts say they should all be different. So it’s not unusual to forget a password or two from time to time – including your security alarm password.
This is why EMC Security has adopted a PASSWORD HINT option for any customers concerned that they may not remember their password in the event of a false alarm.
When asked for your password by the EMC Security operator, simply request the hint you’ve provided rather than guessing at the password.
Give us a call at 770-963-0305 to speak with a Customer Care representative for more information.
2. Review New Dispatch Procedures
Take a few minutes to review our standard dispatch procedures, particularly the procedure if you cancel an alarm at the keypad.
EMC Security does not make phone calls to the emergency contact list on Burglar Alarms that are followed by a cancellation from the keypad. For example, you forgot the system was armed, opened a door triggering an alarm signal, then entered your disarm code correctly on the keypad to cancel the alarm.
As an extra layer of protection, a text message will be sent (to the first 2 phone numbers on the account) notifying you of the signal having been received and confirming no further action will be taken due to cancellation with the proper disarm code.
This message will read as follows: “EMC has received the disarm from your keypad indicating the proper disarm code was entered. If this is an emergency, reply “911” for immediate dispatch.”
This procedure can be customized for your needs. If you’d like your dispatch procedures handled differently, please call 770-963-0305.
3. Get Our FREE EMC Text-Alert Service
If your alarm goes off, you want to know as soon as possible right?
Opt-in to EMC Text-Alert and get an instant text notification on your mobile phone, that gives you the option to chat together with your emergency contacts, and dispatch or dismiss the alarm with just one click.
If no one from the group responds to the text, the EMC Security monitoring center will follow normal phone call procedures.
Watch the video below and click here to learn more.
EMC Text-Alert is completely FREE!
4. Test Your System
EMC Security encourages all customers to test their systems monthly to ensure it’s ready in the event of an emergency.
- Call the 24-hour EMC Security central monitoring center at 1- 888-745-4733 and let them know you will be testing your system. Be prepared to provide them with your name, service address and password.
- Close all doors and protected windows, arm your system and allow the delay time to expire.
- Activate your alarm like an actual emergency by opening a protected door.
- Allow the siren to sound for approximately 15 seconds to one minute and then turn off your system.
- Call the monitoring center and announce that you are calling to check test results. The central station operator will describe the signals received.
If for any reason, the system did not communicate to our central monitoring center, please call our service department at 770-963- 0305, Monday through Friday between 8am and 6pm for a technician to check your system.
5. Update Your Emergency Contact List
EMC Security is your safety partner. If you change any phone numbers or email addresses, notify us at 770-963-0305 to ensure we have the most current information in the event of an emergency (you will need your password to make changes).
June, 2020
The warm weather brings plenty of sunshine and outdoor fun. Unfortunately, the season is ripe for scammers who use deceptive pitches or questionable tactics.
Some alarm companies hire traveling sales agents to go door-to-door, making unsolicited “cold calls” on homeowners. In some cases, these agents may get consumers to let their guard down by implying they are with the homeowner’s current alarm company. Once inside, though, the sales agent may use high-pressure or deceptive sales tactics to lock citizens into costly, long-term alarm monitoring agreements.
If one of these scammers knocks on your door pretending to be from EMC Security, contact the police and then once you feel safe let us know by calling 770-963-0305.
Read more for tips on safe guarding your home and family from door-to-door scams.
Even though things are still so uncertain, realtors are reporting that many homeowners are planning to sell this summer. If you’re thinking about selling, be sure to use your security system to help protect your home during the process .
Many modern systems allow you to program dedicated alarm codes for a real estate agent or guests. This way, you can limit access to your home and keep a log of everyone that enters.
Interested? Contact us for compatibility and assistance.
Once your home sells, refer EMC Security to the buyer!
If they become a customer, we’ll send you a $100 e-gift card!
Call 770-963-0305 for details or sign up now.
Take EMC Security with you!
EMC Security can monitor your system anywhere inthe United States.
March, 2020
WHILE YOU HAVE SOME TIME ON YOUR HANDS…
While we’re all hunkered down at home, many of us are tackling projects we’ve put off, cooking and baking new recipes, reading a goodbook, and playing games with the kids.
This “down-time” might also give youan opportunity to go over your homesafety and security such as:
- Educate your family members on how to use the security system.
- Develop an emergency plan so if you experience a break-in or fire, and the alarm goes off, you’ll be prepared.
- Evaluate your notification preferences – sign up for EMC Text-Alert so you’ll get a text if your alarm is triggered.
- Develop good habits – do you arm your system on Stay Mode while you’re there during the day?
EMC Security is also adhering to the social distancing guidelines with many corporate employees working from home and those that are necessary in the office, practicing good sanitary habits.
Outside of the physical changes, our core activities haven’t changed much. We’re still monitoring alarm and fire systems 24/7, still providing emergency services for our medical alert customers, and still assisting customers on the phone with any technical issues they are experiencing.
Call us! If you need anything, reach out. We’re here to help.
HOME SAFETY: DON’T NEGLECT THE OUTSIDE
Those of us with homes know that a great way to social distance it to spend time in the yard – doing yard work or enjoying the spring flowers and warm breeze.
While you’re in your yard, take a look around. Does the outside of your home deter intruders?
Don’t know?
We can help. Read more to determine what you can do on the outside of your home now to prevent a possible break-in.
January, 2020
HAPPY NEW YEAR!
Make home safety your family’s new years resolution.
NEW YEAR’S RESOLUTION #1
I will set my alarm even when I am home.
Our number one priority is keeping people safe. The most dangerous break-ins happen when a family member is at home.
Arming your system in “stay mode” keeps everyone safe and protected without interrupting daily habits. If you are not sure how to arm your system in “stay mode”, please contact us at 770-963-0305 for assistance.
NEW YEAR’S RESOLUTION #2
I will test my alarm system monthly.
EMC Security encourages all of our customers to test their systems monthly to ensure their system is ready in the event of an emergency.
Follow this link to our website for instructions on how to test your system.
NEW YEAR’S RESOLUTION #3
I will contact EMC Security with any phone number or email changes.
EMC Security is your safety partner. If you change any phone numbers or email addresses, notify us at 770-963-0305 so we can make sure we have the most current information in the event of an emergency (you will need your passcode to make changes).
EMC SECURITY’S DISPATCH PROCEDURES
Take a few minutes to review our standard dispatch procedures.
Contact us at 770.963.0305 if you would like your dispatch procedures handled differently.
SEND US A REFERRAL
When they become a customer, you BOTH get 2 months free.
We understand the importance of having a company you can rely on and would like the opportunity to offer the same level of protection and professional service to your friends and family.
And now, refer a friend between now and February 29 and get 2 months free if they become a customer. We’ll also give your friend 2 months free to get started.
Refer a friend and you both get 2 months free when they become a customer!
Click to send us your referral now
SAVE ON HOMEOWNERS INSURANCE
Are you aware that you could save on your homeowners insurance if you have a monitored security system? Read more.
If you haven’t done so yet, request proof of monitoring for your insurance company on our website here .
Customer Newsletter – September 2020
EMC Security has enhanced the online payment portal.
Features:
- View Invoices Due
- View Paid Invoices
- View Receipts
- Add Users
- Save Payment Methods
- Coming Soon
- Request technical service
- Update your contact list
If you have used the previous online payment portal, simply login to the new portal with your email address and password.
If you are a new user, click here for instructions to register.
View the video above featuring EMC Security customers that are thankful they installed monitored smoke detectors in their home. A few months ago, their home was quickly overcome with smoke and fire while they were just a few yards away, in the backyard. If it wasn’t for EMC Security, the damage and loss would’ve been much greater.
Adding smoke or heat detectors to your home security system may very well be the best decision you make when it comes to the safety and security of your loved ones.
And, your monthly monitoring cost doesn’t change when you add fire monitoring to your security system.
Most Common Causes of Home Fires
In 2019, fire departments in the U.S. responded to an estimated 361,500 home fires. These fires caused roughly 2,870 deaths and 12,700 reported injuries. Property damage was estimated at $7.9 billion.
Cooking equipment – #1 cause of fire injuries.
If you leave the kitchen—even for a brief period of time—turn off the stove. Wear short, close-fitting, or tightly rolled sleeves when cooking. Always keep children away from active cooking areas.
Smoking – #1 cause of deaths
Most smoking-related fires start inside the home, often originating from upholstered furniture, bedding, or mattresses. Always smoke outside, thoroughly extinguishing cigarettes in an ashtray when finished.
Portable space heaters
Portable space heaters, which cause more fires annually than central heating. Use space heaters only in well-ventilated spaces, and keep them at least three feet away from furniture, fabrics, draperies, and other combustible objects.
Fireplace
To prevent an accident, install a spark screen or glass door in front of the firebox to protect the surrounding area from stray sparks and rolled logs. Check chimneys annually to ensure that creosote hasn’t built up, and never leave a fire unattended.
Worn and damaged cords
Replace all worn or damaged cords right away, never overload extension cords or wall sockets, and don’t position cords under furniture or rugs.
Candles
Never position a lit candle near flammable items like bedsheets and books, which may become engulfed in flame if they come in contact with the tiny fire. As a safer alternative, homeowners can purchase flameless, battery-powered candles with LEDs.
Propane and gasoline
Gasoline, kerosene, and propane should be stored outside in their original containers. Kerosene and propane heaters, which have a constant open flame, should be kept in an isolated, well-ventilated area and used only with the proper type of fuel.
Grill
Position your grill or fire pit several feet from your house, safely away from trees, deck railings, and other structures. Routinely clean the grill, investigate signs of rust and corrosion, and check the gas connections.
Source: 2020 National Fire Protection Association® (NFPA®)
Smoking – #1 cause of deaths
Portable space heaters
Fireplace
Worn and damaged cords
Candles
Propane and gasoline
Grill