Category: EMC Security News

EMC Security monitors for the following Residential emergency conditions:

• Burglary
• Fire Alarm
• Carbon Monoxide
• Medical Emergencies
• Panic/Duress/Hold-Up/Keyfob

EMC Security’s response from the time we receive the alarm signal is received by the customer in an average of less than 14 seconds. It is important to note that if dispatch of authorities is required, EMC Security can’t control how timely the authorities will arrive at the property.

Dispatch procedures are outlined below for each emergency signal.

Burglar Alarm Signal

Once EMC Security receives a Burglar Alarm Signal that has not been canceled in the home on the keypad, one of two things occur:

1. Optional EMC Text-Alert

• All emergency contacts enrolled in EMC Text-Alert will receive an automatic text notification of the alarm.
• The contact can dismiss/cancel or dispatch authorities directly from the platform.
• If no one responds within 90 seconds, or is unable to provide a correct password to dismiss the alarm, the phone call procedure below will begin.

2. Phone Call Procedure – 2-call verification

• The EMC Security monitoring center operator will attempt to reach the emergency contacts to notify of the alarm. If the emergency contact requests to dismiss the active alarm signal, the password will be required.
• If two emergency contacts are unable to be reached and/or unable to provide the correct password, dispatch will be made to the Law Enforcement agency listed.
• Remaining emergency contacts will then be attempted and their instructions will be followed including cancellation of dispatched agencies if they are able to provide a valid password.

Burglar Alarm Signal with Abort/Cancellation from the Keypad

If you are unsure if the alarm is a false alarm, do not silence the alarm at the keypad until you receive a call from EMC Security.If you opted into EMC Text-Alerts, a free text notification platform, and the alarm is cancelled at the keypad, indicating a false alarm, a text message will be sent to the first 2 phone numbers on the account with a notification that the alarm cancellation signal was received, and confirming no further action will be taken.

Fire Alarms

• The EMC Security monitoring center operator will attempt to reach the emergency contacts to notify of the fire alarm. If the emergency contact requests to dismiss the active alarm signal, the password will be required.
• If the first two emergency contacts are unable to be reached and/or unable to provide the correct password, dispatch will be made to the Fire Department. Remaining emergency contacts will then be attempted and their instructions will be followed including cancellation of dispatched agencies if they are able to provide a valid password.
• Voice mails are not left when calling on fire alarms due to keeping the time spent verifying to a minimum in the event of an actual emergency.
• Remaining emergency contacts will then be attempted and their instructions will be followed including cancellation of dispatched agencies if they are able to provide a valid password.
• EMC Text-Alert and the abort/cancel at the keypad procedure do not apply for fire alarms.

Carbon Monoxide Alarms

• The EMC Security monitoring center operator will attempt to reach the emergency contacts and advise that the premise should be vacated until the Fire Department arrives.
• Dispatch will be made to the Fire Department regardless of any password verification and instructions received from any person(s) on site.
• In the event of a request to cancel dispatch, the operator will update the responding agency with new information. Cancellation will be at the discretion of the responding agency and cannot be guaranteed.

Medical Emergencies: The medical emergency button is pressed on the keypad

• If applicable, the monitoring center operator will attempt to verify the situation via the two-way keypad device.
• If a valid password cannot be obtained from person(s) on site, or the keypad is not a two-way device, the operator will attempt to reach emergency contacts and follow their instructions.
• If the first two emergency contacts can’t be reached, dispatch will be made to the EMS agency listed then an attempt to notify additional emergency contacts will be made.

Panic/Duress/Hold-Up/Keyfob

• Dispatch to the Law Enforcement agency listed will be made immediately and will be the sole action taken.
• No further calls will be made to premise, responsible parties or other contacts listed to avoid complicating a potentially dangerous situation.

Text/Email Notifications: System signals such as Low Battery, Power Loss, Communication or Sensor Trouble

If we receive a trouble signal from your system indicating possible battery or power loss, you will receive a text and phone call from 833-700-0294 with a link to request EMC Security technical support.

Contact EMC Security at 770.963.0305 with any questions regarding the dispatch procedures.

Real Incident Reports

EMC Security has always believed that alarm systems provide peace of mind and are an excellent way to deter burglars, detect fire, and help with medical emergencies. The actual response stories below show how the security systems of EMC Security customers work to protect the lives and property of our customers here in Georgia.

Always be sure to arm your system every day and test your system regularly.

Residential Burglary

Confirmed Break-In, Losses Avoided – Stone Mountain:

EMC Security central monitoring station received an alarm from the home of an EMC Security customer in Stone Mountain. The hall motion detector and kitchen door sensor had detected movement. EMC Security called the customer and dispatched Dekalb County Police. The customer called back and advised that someone did break into her home. A glass pane in the kitchen door was broken out, the beds in two bedrooms had the sheets stripped off of them and dresser drawers had been gone through. At this time she is not aware of anything missing. The customer had a new laptop on the dining room table with some cash that was untouched.

Burglary Attempt, Suspect Apprehended – Atlanta:

EMC Security received an alarm from the front door of an EMC Security customer in Atlanta. After attempts were made to contact the premises the monitoring representative attempted to dispatch the Police Dept. The operator at Fulton County Police Department stated that the officers are already on scene from an unknown caller who called in about someone attempting to steal the homeowner’s AC unit. The monitoring representative inquired about the alarm and if the burglar ever entered the premise, the operator stated that according to the notes from the officers on scene entrance was never made to the location. The operator stated that the suspect was apprehended by the Police Dept and is in custody.

Small Business Intrusion

Small Business Burglary Avoided, DNA Evidence Left at Crime Scene – Athens:

EMC Security Monitoring Center received an alarm from a business customer in Athens. When contacted, the business owners stated that perpetrators smashed the front window and smashed a glass showcase. When they smashed the glass showcase, it appeared that the perpetrators had badly cut themselves and there is blood going all the way to the parking lot. The owners determined that nothing was taken, possibly because the perpetrators injured themselves. The customer sounded very happy that nothing was taken and sounded content about his alarm system.

Small Business Break-in Thwarted – Gainesville:

EMC Security central monitoring station received an alarm from the business of a commercial customer. After calling and speaking with the customer, it was determined that nothing was stolen from business. The customer believes that security system scared the perpetrator away. Customer was very happy with response and performance of security system

Medical Alert

Medical Emergency Response Within Minutes – Duluth:

EMC Security central monitoring station received an alarm from the residence of an EMC Security customer in Duluth. EMC Security immediately called the home and a neighbor answered phone requesting paramedics to the location. The EMC Security customer had fallen and was unable to move the entire right side of her body. The paramedics were dispatched to residence and were able to get to the customer in time. The monitoring center representative remained on the phone with the customer until the paramedics arrived.

Fire

Smoke Detected, House Fire Prevented – Snellville:

EMC Security monitoring received a Smoke / Heat Detector Alarm. The monitoring station immediately contacted the homeowner and dispatched the fire department and they found that someone in the home had left a pot on the stove where all of the liquid had boiled out of it. If they had not gotten back to the home when they did, the home could have caught fire. The customer is very happy with the way the alarm was handled by EMC Security.

For families throughout the US, Thanksgiving is a favorite holiday.

Loved ones gathered around the table, counting blessings, mouths watering in anticipation of roast turkey and all the trimmings, pumpkin pie, grandma’s special recipes and all of the traditions that warm the heart.

Whether you’re spending the day with relatives or enjoying time with friends, practicing safety in all regards will ensure that you enjoy the holiday to its fullest.

Here are three that you should consider setting up before Thanksgiving Day.

1. Open your door, save energy

From last-minute errands to welcoming visitors, you’ll be opening your front door a lot during the holiday. When your heating is running at the same time, you can end up spending big bucks on your energy bill.

If you have an EMC Security Smart Thermostat, now is the perfect time to put it to use because it can automatically adjust its settings to save energy and protect your heating bill.

2. Give guests anytime access

Are you hosting family members for several days? If so, give them a temporary user code to your security system.

Unique user codes will allow your guests to come and go as they please. User codes can also trigger a smartphone alert every time it’s used. This is great if you’re away from home and want to know who’s coming and going.

3. Get proactive protection from fire danger

With everything ranging from log fires and deep fryers, during the Thanksgiving holiday official typically see an increase in house fires across the country. As well as being extra-mindful on the day, make sure that your home is protected in advance by installing an EMC Security smart smoke detector.

These detectors don’t just warn you about a fire, they can proactively alert our monitoring station, who dispatches your local fire department. If you don’t have smart smoke and carbon monoxide detectors installed yet, now is a good time to talk to an EMC Security representative about adding them.

We hope you have a happy, safe and smart Thanksgiving!

EMC Security is partnering with Walton Gas this month to offer you a special rate to heat your home for the winter.

Sign Up For Walton Gas and Get a Free Month EMC Security Alarm Monitoring

• For EMC Security customers – NO DEPOSIT, NO CREDIT CHECK
• “Bundled bill” with EMC Security – the combining of two home services into one clear, simple monthly statement (a little added convenience and value).
• Walton is THE leader in customer satisfaction, easy to do business with and will always give you a great rate.
• We know they’ll take good care of you

Complete the information below and a Walton Gas representative will contact you for activation. Once your Walton Gas account is activated, your EMC Security account will be credited for a free month service (applies to new Walton Gas customers only).

EMC Security is pleased to announce a new partnership with North Georgia EMC, serving Dalton, Ringgold, Calhoun, and Fort Oglethorpe areas.

Created in 1998 to serve EMC members and the public with an affordable security service, we are committed to expanding our reach with EMC partnerships such as North Georgia EMC.

We look forward to providing home and business security solutions in the North Georgia region.

Sec. 38-34. False Alarm Fines

For a response to any false alarm, the Decatur municipal court shall fine and collect such fines as follows from the person or business having and/or maintaining a security alarm system on the premises owned or occupied by such person:

First False Alarm

For the first response to premises at which no other false alarm has occurred within a: calendar year, there shall be no penalty;

Second False Alarm

For a second response to premises after the first response within a calendar year period, a written warning and a copy of this article shall be given, but the person having or maintaining such security alarm shall, within three working days after notice to do so, make a written report to the police chief, and if applicable, on prescribed forms setting forth the cause of such false alarm, the corrective action taken, whether such alarm has been inspected, by an authorized service person, and such other information as may be required to determine the cause. of such false alarm and necessary corrective action. Provision of this information is the sole responsibility of the offender.

Third False Alarm

For the third response to premises after a second response within a calendar year period, a fine as set forth in the schedule of fees and charges shall be charged, but a written report may be required as for a second response and the police chief shall be authorized to inspect or cause to be inspected the security alarm system at the owner’s expense by a certified service person and to prescribe necessary corrective action.

Fourth and Fifth False Alarms

For a fourth and a fifth response to premises within a calendar year, a fine as set forth in the schedule of fees and charges shall be charged, but a written report may be required, and the police chief shall be authorized to inspect or cause to be inspected the security alarm system at such premises, prescribe necessary corrective action, and shall give notice to the person or business having or maintaining such security alarm system of the conditions and requirements of this article, including the fee requirements for six or more false alarm responses by the police division within each calendar year.

Six or More False Alarms

After a sixth response to premises within a calendar year for all succeeding responses within that calendar year, a fine as set forth in the schedule of fees and charges shall be charged, and if such false alarms are as a result of failure to take necessary corrective action prescribed by the police chief, disconnection of such security alarm system may be ordered. It shall be unlawful to reconnect such security alarm system until such corrective action is taken. No disconnection shall be ordered to any premises required by law to have a security alarm system in operation.

False Alarm Fees

1st or 2nd citation	$50.00
3rd or 4th citation	$80.00
5th & up must appear in court

Decatur Police Department 420 West Trinity Place

Decatur, Georgia 30030-3048

404-373-6551

Fax 404-370-4117

http://www.decaturga.com