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iOS App
EMC Security iOS App App User Guide
1. GET STARTED
2. DOWNLOAD THE EMC SECURITY APP
3. SIGN IN
4. MAIN DASHBOARD
5. SECURITY ALARM FEATURE
6. SETTINGS
7. LIGHTS, LOCKS, THERMOSTATS, CAMERAS
8. ACCOUNT AND USER MANAGEMENT
1. GETTING STARTED
With the EMC Security app, you will be able to gain complete control over your home by having access to your security system, lights, locks, thermostats, cameras, and garage doors.
2. DOWNLOAD THE EMC SECURITY APP
The free iOS EMC Security app can be downloaded in the App store.
3. SIGN IN
You will receive a username via email. The password is abcd1234. Once you have installed the application, enter in your Username and Password. If you have forgotten your password, use the “Forgot Password” link to have a temporary password sent to your email address. Every time the application is launched, it will check to see if any changes have been made to your account.
To change Username and password to the app, click this link to the website. Once there, please follow the instructions below:
- Login in using the username and password above
- Login in using the username and password above
- Click on Contact List
- Select on your current Login Name (this will usually be your first name and last name)
- Click on Change User Name or Change Password
- Enter your new User Name or Password and click on submit the Sign In screen, press the menu at the top left and select Logout.
4. MAIN DASHBOARD SCREEN
Application Menu
At the very top of every screen, you will see the EMC Security application menu.
Three stacked bars (hamburger menu): Located at the top left, this menu allows for selecting your “Location” if you have more than one security system. It allows quick navigation to other application features. It also allows a primary user to edit sub-users of the account through the Manage Account menu.
4. MAIN DASHBOARD SCREEN
Application Menu
At the very top of every screen, you will see the EMC Security application menu.
Three stacked bars (hamburger menu): Located at the top left, this menu allows for selecting your “Location” if you have more than one security system. It allows quick navigation to other application features. It also allows a primary user to edit sub-users of the account through the Manage Account menu.
Location Name: Located just right of the hamburger menu is the name of the security system for which your app is currently showing status. Users that have a business or a vacation home can select from these locations via the hamburger menu.
Pen icon: The Location name can be changed by clicking the Pen and editing the System name. This is used to create favorites on the app.
Z Wave icon: If your Connect+ panel is equipped with the optional Z Wave automation card, this icon will allow you to perform device inclusion/exclusion functions. Please contact your dealer or refer to the device documentation for specific processes, as they vary among manufacturers.
Bell (silent) icon: If your security panel is in a Trouble condition, clicking this icon will silence trouble beeps. Please refer to the section on Troubles for more information. This icon applies only for the SECURITY feature.
More menu (three stacked dots): This menu is also Feature specific and is used to provide access to Feature settings that are less commonly used. For example, in the SECURITY feature, this menu allows the application user to select whether to arm silently and/or to specify that the panel be armed to allow No Entry Delay. A No Entry Delay might be used for an Arm-Stay mode when everyone that would potentially disarm the system is already inside the business/home (no one else is expected).
5. FEATURES MENU
The feature Menu content will vary depending on whether your security system has an automation option card installed. The primary feature of the Alula application is SECURITY. If you do have an optional automation card installed the menu will include: SECURITY, LOCKS, LIGHTS, GARAGE DOORS, THERMOSTATS, & SCENES.
SECURITY FEATURE
In the Feature Menu, you will notice that SECURITY is bold and underlined. If it’s not, please press it now. The state of your security panel is shown in bold text directly at top center. If the security system is Disarmed, three arming icons are shown in the middle of the screen to allow one click access to arm your security panel.
ALARM STAY
In the Feature Menu, you will notice that SECURITY is bold and underlined. If it’s not, please press it now. The state of your security panel is shown in bold text directly at top center. If the security system is Disarmed, three arming icons are shown in the middle of the screen to allow one click access to arm your security panel.
ALARM AWAY
Arming your system for Away is used when the secured home or building is expected to be unoccupied. All exterior sensors and interior motion detectors are active once the system enters Away mode.
ALARM NIGHT
Arming your system for Night is used when the secured home or building is expected to be occupied, but specific areas within the home or building are not expected to be used. All exterior sensors are active and typically some interior motion detectors are active when the system is armed to Night mode. An example of this may be a motion sensor in an attached garage or unoccupied basement.
DISARM
Disarming your system through the application is configured to require a valid user PIN by default. Enter your PIN and press SEND to disarm the system. Through the SECURITY settings (detailed below) the application can be configured to not require a PIN.
Please ensure that your mobile device has a security code or other security feature of its own so that an unknown user of your mobile cannot compromise your home or businesses security panel.
SECURITY FEATURE CONTEXT MENU
STATUS
Press the Status icon to return to the Arming / Disarming screen of the application. The Status screen is the default starting point within the app. This screen was shown as the Main Dashboard above.
ZONES AND BYPASSING
Press the Zones icon to see all your security sensors and their zone names. On this screen you can see all active zones, and can bypass zones to allow arming with zones open. An active zone sensor will be included in the protection algorithm where a bypassed zone sensor will not. An example would be to bypass a window zone to allow it to remain open on a hot night while allowing the system to arm.
Each user of the security system must be granted (or denied) bypass rights to allow that user to bypass a zone. Refer to the section on User and Account Management for additional details.
EVENTS
The Events screen shows system activity and the system user that initiated each event.
TROUBLES
The Troubles screen shows any problems that are present with your security system. Examples include; loss of AC power, temper conditions on the sensors, low battery on a sensor
6. SETTINGS
The Settings screen allows you to change and configure app and security system features and settings.
Require PIN to disarm: This setting is on by default. When on, the mobile device user must enter a valid security system PIN and press “SEND” to disarm the system. When off, the application presents a single button to disarm the security system. In this case, you must ensure the security of your phone.
Reset Connect+ Panel: Allows the application to initiate
a soft reset of the panel remotelyReset ZWave Module: Allows the application to reset the Z Wave automation module if it is installed in your Connect+.
Physical location: The application can inform the panel where it is located. This information is used by the panel to calculate sunrise and sunset times for automation events.
7. LOCKS, LIGHTS, GARAGE DOORS, & THERMOSTATS
If your security system includes an optional automation card, these device categories are enabled on your system. These device categories allow you to quickly select and manually operate your automation devices attached to your system.
SCENES FEATURE
The Scenes Feature is available if your panel includes an optional automation card. Scene control is a very powerful feature of the security system. Please review and test carefully each scene you configure.
Scenes allow a type of when-what control to be automatically executed by the security system. When any of a set of “Triggers” occurs, the system executes What “Actions.” It is important to repeat that any trigger configured within a scene will cause the configured Actions to be executed.
CREATE/EDIT A NEW SCENE
Press the SCENES title in the Feature Menu. To edit an existing scene, click its title in the list of scenes shown.
To create a new scene (example: Auto Arm Away at 9am):1. Tap the “+” sign in the Application Menu – at the top right.
.2. Enter a name for your new scene – “Auto Arm 9am” for example.
3. Select your new scene from the list of scenes in the scene list. Notice that it is created “Inactive”.
4. When you tap the scene you will see Triggers and Actions. Tap the “+” on the Triggers section of the screen.
5. Triggers are the “when” of a scene. If any trigger is true, thenthe scene’s actions will be executed. Triggers can be grouped as:
a. Security Triggers
b. Time/Date Triggers
c. Automation Device Triggers
6. Some triggers requireconfiguration – For example,select “Once a Day”and configure the time to 9am.6. Some triggers requireconfiguration – For example,select “Once a Day”and configure the time to 9am.
7. Actions are the “what” of a scene. Actions can be grouped as
a. Security Actions
b. Automation Actions
8. For our example, tap the “+” in the Actions section and select “Arm or Disarm the System”
a. Configure the Action to “Arm Away”
9. Let’s say you have some Z Wave lights you want to turn off as well
a. Click the ”+” and add any additional Actions (Z Wave All Off might be a good one)
10. Remember to click the toggle to “Activate” your new scene.
8. Account and User Management
The primary account holder may create additional sub-accounts within the platform.
To create Sub-Accounts:
1. Tap Manage Account or Users in the Application Menu (top left hamburger menu).
2. All existing accounts will be shown and may be edited.
3. Tap the red “+” sign at the bottom right
4. The username must be unique within the system
5. Enter all required parameters for the account creation.
6. Tap the new user to grant the user access to one or more security systems on the account[screen -“Granted”].
7. Tap User Options to apply additional role based security. Please note that the user PIN code for the security system is assigned inside the User Options. It must be unique among all users of the panel.
8. Additional information about the user can be entered by clicking Contact Info at the bottom of the screen.
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Contact
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Frequently Asked Questions
Security System Questions
Do I have to register my alarm system?
Certain municipalities in Georgia require home security system users to obtain an alarm registration/user permit. If you fail to do so, the municipality could delay or refuse to dispatch emergency personnel and/or assess you with fines. View info for your county here.
Where can I view my system manual?
View this page for a list of the most common security system manuals.
Where can I purchase a replacement battery?
You can order a battery from EMC Security here.
How can I add monitored fire protection to my system
Fire protection through EMC Security is a simple addition to your comprehensive alarm monitoring service. Adding smoke or heat detectors to your home security system may very well be the best decision you make when it comes to the safety and security of your loved ones. Our 24/7 monitoring center team is technically trained to handle the detection of a fire in a way that minimizes its effect. Faster detection results in faster emergency response times.
Your monthly monitoring cost doesn’t change when you add fire protection to your security system. Contact EMC Security to purchase smoke/heat detectors for your home at 770-963-0305. We also can send a security specialist to your home to determine the placement of the detectors in your home.Security System Questions
What do I need in order to update the name on my account?
When you signed up with EMC Security, the account was set up for the account holder(s). Whoever the account holder is who signed all the documentation is responsible for the account.
If there have been any legal changes with your name, due to changes such as a divorce or a marriage, then we will need a copy of the divorce decree or marriage certificate along with your verbal password in order to make the proper changes to the account. You may submit this information by email to info@emcsecurity.com or by fax to 770-963-1952. Once we receive this information we will send you the new documentation to sign to complete the update of the account.
What if I am the account holder and I want to update my password or numbers?
Please contact our office. A member of our support team will then update your information with our monitoring center.
What if the account holder is deceased but we want to keep the service?
If the EMC Security account holder is deceased and you would like to keep the service active, you will need to send us a copy of the death certificate. We will then send you new paperwork to update the account into your name. Once we receive those documents the account will be updated.
If you wish to cancel the service, we will need to provide a copy of the death certificate, along with the verbal password (if you have access) along with the cancellation date. Please contact our office at 770-963-0305 to speak with the Cancellations Department. You will need to provide the account number, verify the password and select a date for cancellation.
What if I am moving and I need to cancel service at my old home and establish new service at my new home?
If you are moving and need to establish new service at your new home, we are happy to assist you and make it an easy process for you. Simply contact our office at 770-963-0305 to speak with a live agent in the Cancellations Department. You will need to provide your account number and verify the password. You will also be able to select an appointment date to end service at your old home, as well as select a service date at your new home.
How do I get an insurance certificate?
Many insurance companies offer discounts if you have a monitored security system in your home. Click here to request a certificate to be emailed to you.
Billing Questions
Why is my billing quarterly? I thought I signed up for $16.95/month?
All EMC Security billing is set up on a quarterly (3 month) basis. Monthly billing only applies to those with existing Jackson EMC, Walton EMC, Greystone Power, Habersham EMC, and Blue Ridge Mountain EMC accounts in good standing.
Why is my billing quarterly? I thought I signed up for $16.95/month?
All EMC Security billing is set up on a quarterly (3 month) basis. Monthly billing only applies to those with existing Jackson EMC, Walton EMC, Greystone Power, Habersham EMC, and Blue Ridge Mountain EMC accounts in good standing.
Why does my invoice say “due upon receipt”? When is it actually due?
Each invoice is due upon receipt. Your EMC Security invoice should be paid as soon as it is received each month in order to ensure timely and proper processing of your payment before the next billing cycle therefore ensuring no late fees for delinquent payment are incurred.
How do I pay my bill online?
Click this link to our payment portal where you can view invoices and pay your bill via credit card or bank account. View guided instructions here.
Can I set-up auto-pay?
Yes. Call our office at 770-963-0305 for auto-pay.
Monitoring Questions
How is my security system monitored?
With our Secure Path™ monitoring architecture, your alarm signal is sent simultaneously to multiple, separately staffed, UL listed, CSAA Five-Diamond Certified central stations, where a highly trained operator will always be available to offer assistance in an emergency.
Other companies utilize a single command center that requires rerouting in the event the first center is busy or otherwise disabled, wasting time and creating unnecessary risk. With EMC Security, your home and loved ones are protected with assistance in an average of 14 seconds.
I’ve dropped my phone line, what should I do? How does this affect my system?
If you have dropped your phone line, it is possible that your system may no longer be communicating with us. Some systems may or may not include a backup method of communication. If you are not sure if your system is communicating properly, please contact our Monitoring Center at 888-745-4733 to apply a test signal. There are several alternative communication methods to a phone line that may also save you money. Please contact our sales department at 770-963-0305 between 8a-6p for more details.
Why am I receiving automated calls regarding trouble on my security system. What are these calls about? Why are we getting these?
EMC Security recently upgraded their monitoring center communication system to ensure our customers are informed of potential system problems. The newly released IVR (Interactive Voice Response) system will automatically call customer-supplied contact phone numbers when a system trouble condition is reported from the customer’s alarm system. The IVR system will play a pre-recorded message to alert you of a possible trouble condition and provide steps to contact the EMC Security monitoring center for more information.
What happens if I cancel the alarm at the keypad?
It is important to familiarize yourself with EMC Security’s dispatch pocedures for intrusion, fire, medical and panic/duress. View dispatch procedures >
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About us
Since 1998, EMC Security has proudly serviced over 135,000 homes and businesses in Georgia.
We are owned in equal parts by the electric utility companies of Jackson EMC, Walton EMC, and GreyStone Power. The companies have each provided over 80 years of service. It’s been a goal of EMC Security to continue the tradition of providing the best customer service possible.
We take great pride in our roots, which are the backbone of our famous “no-contract required” program. This program is what makes us different from most security companies. Because you are free to cancel at any time, we must earn your business each and every day.
ALWAYS WATCHING SO YOU DON’T HAVE TO BE.
With 24/7 professional monitoring as low as $16.95 a month, it’s a simple, easy choice. And, because we don’t lock you in with a contract, you can cancel anytime. That’s why we work hard to earn your business every day.
We keep monitoring rates low because it’s the right thing to do. This rate hasn’t changed since 1998!
Why Choose EMC Security?
Home Security Options That Fit Your Needs.
No Contracts Required.
Now More Options Than Ever Before.
- Use the equipment you already have or install a full new system.
- Use professional installation or do it yourself with our easy self-install security options.
- Commit to a payment plan or choose our famous no-contract option.
We Earn Your Business Every Day.
- Locally owned and operated, we care about the community we live in.
- Award-winning customer service is more than a plaque. It’s our mission.
- Local service. Local support. Need help? We’re right here in Georgia when you need us.
Redundant Monitoring
EMC Security knows that our customers deserve the safest, highest level of protection, so we provide what is called fully “redundant” monitoring service to customers. Receiving fully redundant monitoring service means that multiple fully staffed central monitoring stations located in different geographic locations are monitoring customers’ homes and businesses simultaneously and seamlessly ensuring that customers receive the best protection possible with the fastest response time in seconds, not minutes.
With our unique monitoring service architecture, called Secure Path™, should anything happen to one monitoring center, the other monitoring centers continue to monitor seamlessly without any interruption or downtime. Full-time active redundancy is far superior to a third-party fail-over disaster recovery center which is the common backup for most of the other alarm monitoring companies in Atlanta.
A third-party fail-over disaster recovery center means that should one monitoring center be compromised in any way, monitoring must then be switched over to a back-up facility which could take up to several hours. This method is substandard and does not provide customers with the highest quality of monitoring possible.
Certifications
EMC Security’s central stations are UL approved, TMA (CSAA) 5 Diamond Certified. TMA Five Diamond designation is granted annually to central stations that satisfy all of the requirements of the five points of excellence:
- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
- Commitment to the highest levels of customer service.
- Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series.
- Commitment to raising the industry standards through TMA membership and participation in its activities.
- Commitment to reducing false dispatches.
Our Certifications
EMC Security Monitoring Territory
EMC Security Gives Back
EMC Security follows the EMC cooperative principle of “Concern for Community” by donating time and resources to local organizations within the Metro Atlanta area. Below are just a few organizations we are proud to support.
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Alula App
Arm/Disarm Push Notifications
Please complete the following form to opt-in to the arm/disarm feature of the EMC Security app. Doing so will allow you to receive push notifications for arming and disarming your system.
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Call Now
Call now to speak with an EMC Security expert
Or schedule a call with an EMC Security expert:
New professional and DIY systems
You decide! Choose from professionally installed or DIY self-installed systems at a significant savings.
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Activate the system already in your home
Switch service or activate the alarm system already in your home. Our process is quick and easy.
EMC Security’s basic monitoring rate is weathering the inflation surge as our focus remains on affordable, reliable home and business monitoring services. We provide the latest in security technology – only our prices are stuck in the 90’s – from $16.95 since 1998.
Smart Security Mobile App
Intuitive, simple and user-friendly
4 Easy Steps to Peace of Mind
1. Installation
Choose a professionally installed or DIY self-installed system.
2. Monitoring
Monthly security and fire monitoring starts at $16.95, no contract required.
3. Options
Add smart-home devices and cameras and control with our mobile app.
4. Rest Easy
EMC Security works 24/7 to protect your home and everything you love.
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WAEMC Signs
Southern Security is part of the EMC Security service.
Please complete the following form to request new EMC Security yard signs.
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WAEMC
Southern Security is part of the EMC Security service.
Please complete the following form to request new EMC Security yard signs and to update your monitoring agreement. There are no changes to the cost of your monitoring service.
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Vinings Estates
Modernize Your Alarm System
EMC Security serves Vinings Estates with monthly monitoring from just $16.95. The best value in Atlanta!
EMC Security is Georgia’s largest local security company. You don’t sacrifice anything for the low cost – great protection, excellent technical support, and the latest technology.
Vinings Estates
Schedule Your Alarm Activation
Request alarm monitoring service, upgrade and activate, or switch to EMC Security.
To speak to an EMC Security home security specialist, call 770-963-0305.
Always watching
So you don’t have to be.
Since we’re owned by three Georgia EMCs, we keep monitoring rates low. With 24/7 professional monitoring as low as $16.95 a month, it’s a simple, easy choice.
And, because we don’t lock you in with a contract, you can cancel anytime. That’s why we strive to earn your business every day
New professional and DIY system
You decide! Choose from professionally installed or DIY self-installed system at a significant savings.
Get A quote >>
Activate the system already in your home
Switch service or activate the alarm system already in your home. Our process is quick and easy.
Be the first to know what’s happening.
Deter intruders with cameras. See what your kids and pets are doing. Watch for activity around your yard, pool, out-building, or garage.
Smarter home. Safer home.
Your home is safer and more efficient when all your smart-devices work together with convenient mobile control.
Why Choose EMC Security?
Home Security Options That Fit Your Needs.
No Contracts Required.
Now More Options Than Ever Before.
- Use the equipment you already have or install a full new system.
- Use professional installation or do it yourself with our easy self-install security options.
- Commit to a payment plan or choose our famous no-contract option.
We Earn Your Business Every Day.
- Locally owned and operated, we care about the community we live in.
- Award-winning customer service is more than a plaque. It’s our mission.
- Local service. Local support. Need help? We’re right here in Georgia when you need us.
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Thank you IQ C
Thank you!
Your quote is being prepared by a security expert who will contact you shortly.
Security Equipment
Installed by a certified EMC Security technician or DIY self installation, complete with 24/7 professional monitoring.
Home Security Equipment
Security Cameras
Smart Home Automation
Life Safety
Create Your Ideal Security System
Tell us about your needs and we’ll help you find the perfect system.
All the Details
DIY or Professional
Choose our popular DIY Self-Install option or opt for EMC Security professional installation.
Powerful Defenders
Wireless security system with a color touchscreen keypad and encrypted sensors.
Mobile App Control
Arm and disarm your system, control your connected home devices such as lights, locks, and thermostats.
Security Cameras & Smart-Home
Be the first to know what’s happening at home – with text, video, and notifications.
24/7 Professional Monitoring
We’ll request dispatch of real-time emergency responders when break-ins or fire (optional) is detected. EMC Security employs 100% central station operators – no remote operators in an unsecured location.
No Contract Required
Our no-contract required policy lets you cancel at anytime. We earn your business every day!
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Thank you IQ
Thank you!
Your quote is being prepared by a security expert who will contact you shortly.
All of EMC Security systems are available with professional installation.
Prefer to shop online? Add professional installation at checkout.
Smarter than the average keypad
Integrated touchscreen in-home control. Arm and disarm your system, view camera clips, lock and unlock doors, set home temperature, and more.
More flexibility. Mount on a wall or use the tabletop stand.
This keypad speaks. You’ll hear any changes to the arming status, security sensors, and home automation devices.
Lower rate. Better service.
With 24/7 professional monitoring, it’s a simple, easy choice.
EMC Security gives excellent service because we don’t lock you in with a contract.
We keep alarm monitoring rates low because it’s the right thing to do. This rate hasn’t changed since 1999!So you don’t have to be.
Be the first to know what’s happening.
Deter intruders with cameras. See what your kids and pets are doing. Watch for activity around your yard, pool, out-building, or garage.
Smarter home. Safer home.
Your home is safer and more efficient when all your smart-devices work together with convenient mobile control.
Why Choose EMC Security?
Home Security Options That Fit Your Needs.
No Contracts Required.
Now More Options Than Ever Before.
- Use the equipment you already have or install a full new system.
- Use professional installation or do it yourself with our easy self-install security options.
- Commit to a payment plan or choose our famous no-contract option.
We Earn Your Business Every Day.
- Locally owned and operated, we care about the community we live in.
- Award-winning customer service is more than a plaque. It’s our mission.
- Local service. Local support. Need help? We’re right here in Georgia when you need us.
