SAFE AT HOME, and away.

Modern Security.  Local Protection.

EMC Security provides customized solutions that fit your lifestyle, with professional installation or our popular DIY installation option.  No-contract monitoring at an affordable rate.

Security System Questions

Do I have to register my alarm system?

Certain municipalities in Georgia require home security system users to obtain an alarm registration/user permit. If you fail to do so, the municipality could delay or refuse to dispatch emergency personnel and/or assess you with fines.  View info for your county here.

Where can I view my system manual?

View this page for a list of the most common security system manuals.

Where can I purchase a replacement battery?

You can order a battery from EMC Security here.

How can I add monitored fire protection to my system

Fire protection through EMC Security is a simple addition to your comprehensive alarm monitoring service.  Adding smoke or heat detectors to your home security system may very well be the best decision you make when it comes to the safety and security of your loved ones. Our 24/7 monitoring center team is technically trained to handle the detection of a fire in a way that minimizes its effect. Faster detection results in faster emergency response times.  

test

Your monthly monitoring cost doesn’t change when you add fire protection to your security system.  Contact EMC Security to purchase smoke/heat detectors for your home at 770-963-0305.  We also can send a security specialist to your home to determine the placement of the detectors in your home.   

Account Information Questions

What do I need in order to update the name on my account?

When you signed up with EMC Security, the account was set up for the account holder(s). Whoever the account holder is who signed all the documentation is responsible for the account.

If there have been any legal changes with your name, due to changes such as a divorce or a marriage, then we will need a copy of the divorce decree or marriage certificate along with your verbal password in order to make the proper changes to the account.  You may submit this information by email to info@emcsecurity.com or by fax to 770-963-1952. Once we receive this information we will send you the new documentation to sign to complete the update of the account.

What if I am the account holder and I want to update my password or numbers?

Please contact our office. A member of our support team will then update your information with our monitoring center.

What if the account holder is deceased but we want to keep the service?

If the EMC Security account holder is deceased and you would like to keep the service active, you will need to send us a copy of the death certificate. We will then send you new paperwork to update the account into your name. Once we receive those documents the account will be updated.

If you wish to cancel the service, we will need to provide a copy of the death certificate, along with the verbal password (if you have access) along with the cancellation date. Please contact our office at 770-963-0305 to speak with the Cancellations Department. You will need to provide the account number, verify the password and select a date for cancellation.

What if I am moving and I need to cancel service at my old home and establish new service at my new home?

If you are moving and need to establish new service at your new home, we are happy to assist you and make it an easy process for you. Simply contact our office at 770-963-0305 to speak with a live agent in the Cancellations Department. You will need to provide your account number and verify the password. You will also be able to select an appointment date to end service at your old home, as well as select a service date at your new home.

How do I get an insurance certificate?

Many insurance companies offer discounts if you have a monitored security system in your home.  Click here to request a certificate to be emailed to you.

Billing Questions

Why is my billing quarterly? I thought I signed up for month to month?

All EMC Security billing is set up on a quarterly (3 month
) basis. Monthly billing only applies to those with existing Jackson EMC, Walton EMC, Greystone Power, Habersham EMC, and Blue Ridge Mountain EMC accounts in good standing. 

Why does my invoice say “due upon receipt”? When is it actually due?

Each invoice is due upon receipt. Your EMC Security invoice should be paid as soon as it is received each month in order to ensure timely and proper processing of your payment before the next billing cycle therefore ensuring no late fees for delinquent payment are incurred.

How do I pay my bill online?

Click this link to our payment portal where you can view invoices and pay your bill via credit card or bank account.  View guided instructions here.   

Can I set-up auto-pay?

Yes!  CLICK HERE to set up auto pay or call our office at 770-963-0305.

Monitoring Questions

How is my security system monitored?

With our Secure Path™ monitoring architecture, your alarm signal is sent simultaneously to multiple, separately staffed, UL listed, CSAA Five-Diamond Certified central stations, where a highly trained operator will always be available to offer assistance in an emergency. 

Other companies utilize a single command center that requires rerouting in the event the first center is busy or otherwise disabled, wasting time and creating unnecessary risk. With EMC Security, your home and loved ones are protected with assistance in an average of 14 seconds.

I’ve dropped my phone line, what should I do? How does this affect my system?

If you have dropped your phone line, it is possible that your system may no longer be communicating with us. Some systems may or may not include a backup method of communication. If you are not sure if your system is communicating properly, please contact our Monitoring Center at 888-745-4733 to apply a test signal. There are several alternative communication methods to a phone line that may also save you money. Please contact our sales department at 770-963-0305 between 8a-6p for more details.

Why am I receiving automated calls regarding trouble on my security system. What are these calls about? Why are we getting these?

EMC Security recently upgraded their monitoring center communication system to ensure our customers are informed of potential system problems. The newly released IVR (Interactive Voice Response) system will automatically call customer-supplied contact phone numbers when a system trouble condition is reported from the customer’s alarm system. The IVR system will play a pre-recorded message to alert you of a possible trouble condition and provide steps to contact the EMC Security monitoring center for more information.

What happens if I cancel the alarm at the keypad?

It is important to familiarize yourself with EMC Security’s dispatch pocedures for intrusion, fire, medical and panic/duress.  View dispatch procedures >

1. GET STARTED

2. DOWNLOAD THE EMC SECURITY APP

3. SIGN IN

4. MAIN DASHBOARD

5. SECURITY ALARM FEATURE

6. SETTINGS

7. LIGHTS, LOCKS, THERMOSTATS, CAMERAS

8. ACCOUNT AND USER MANAGEMENT

---

Location  Name:   Located  just  right  of  the  hamburger  menu  is  the  name  of  the  security  system for which your app is currently showing status. Users that have a business or a vacation home can select from these locations via the hamburger menu.

Pen  icon:   The Location name can be changed by clicking the Pen and editing the System name. This is used to create favorites on the app.

Z  Wave  icon:   If  your  Connect+  panel  is  equipped  with  the  optional  Z  Wave  automation  card, this icon will allow you to perform device inclusion/exclusion functions. Please contact  your  dealer  or  refer  to  the  device  documentation  for specific processes, as they  vary among manufacturers.

Bell (silent) icon: If your security panel is in a Trouble condition, clicking this icon will silence trouble  beeps.  Please  refer  to  the  section  on  Troubles  for  more  information.  This  icon applies only for the SECURITY feature.

More menu (three stacked dots): This menu is also Feature specific and is used to provide access to Feature settings that are less commonly used. For example, in the SECURITY feature, this menu allows the application user to select whether to arm silently and/or to specify that the panel be armed to allow No Entry Delay. A No Entry Delay might be used for an Arm-Stay mode when everyone that would potentially disarm the system is already inside the business/home (no one else is expected).

---

ALARM STAY

In the Feature Menu, you will notice that SECURITY is bold and underlined.  If it’s not, please press it now. The state of your security panel is shown in bold text directly at top center. If the security system is Disarmed, three arming icons are shown in the middle of the screen to allow one click access to arm your security panel.

ALARM AWAY

Arming your system for Away is used when the secured home or building is expected to be unoccupied. All exterior sensors and interior motion detectors are active once the system enters Away mode.

ALARM NIGHT

Arming your system for Night is used when the secured home or building is expected to be occupied, but specific areas within the home or building are not expected to be used. All exterior sensors are active and typically some interior motion detectors are active when the system is armed to Night mode. An example of this may be a motion sensor in an attached garage or unoccupied basement.

DISARM 

Disarming your system through the application is configured to require a valid user PIN by default. Enter  your PIN and press SEND to disarm the system.  Through the SECURITY settings (detailed below) the application can be configured to not require a PIN. 

Please ensure that your mobile device has a security code or other security feature of its own so that an  unknown user of your mobile cannot compromise  your home or businesses security panel.  

---

SECURITY FEATURE CONTEXT MENU 

STATUS 

Press  the  Status  icon  to  return  to  the  Arming  /  Disarming screen of the application.  The Status  screen is the default starting point within the app. This screen was shown as the Main Dashboard above.

ZONES AND BYPASSING 

Press the Zones icon to see all your security sensors and their zone names. On this screen you can see all active zones, and can bypass zones to allow arming with zones open. An active zone sensor will be included in the protection algorithm where a bypassed zone sensor will not. An example would be to bypass a window zone to allow it to remain open on a hot night while allowing the system to arm.

Each user of the security system must be granted (or denied) bypass rights to allow that user to bypass a zone. Refer to the section on User and Account Management for additional details.

EVENTS 

The Events screen shows system activity and the system user that initiated each event. 

TROUBLES 

The Troubles screen shows any problems that are present with your security system.  Examples include; loss of AC power, temper conditions on the sensors, low battery on a sensor

6. SETTINGS

The Settings screen allows you to change and configure app and security system features and settings.

Require PIN to disarm:  This setting is on by default. When on, the mobile device user must enter a valid security system PIN and press “SEND” to disarm the system. When off, the application presents a single button to disarm the security system. In this case, you must ensure the security of your phone.

Reset  Connect+  Panel:   Allows  the  application  to  initiate
a  soft  reset of the panel remotely

Reset ZWave Module: Allows the application to reset the Z Wave automation module if it is installed in your Connect+.

Physical location: The application can inform the panel where it is located. This information is used by the panel to calculate sunrise and sunset times for automation events.

---

7. LOCKS, LIGHTS, GARAGE DOORS, & THERMOSTATS

If  your  security  system  includes  an  optional  automation  card, these device categories are enabled on your system.  These device categories allow you to quickly select and  manually operate your automation devices attached to your system.

SCENES FEATURE

The Scenes Feature is available if your panel includes an optional automation card. Scene control is a very powerful feature of the security system. Please review and test carefully each scene you configure.

Scenes allow a type of when-what control to be automatically executed by the security system. When any of a set of “Triggers” occurs, the system executes What “Actions.” It is important to repeat that any trigger configured within a scene will cause the configured Actions to be executed.

CREATE/EDIT A NEW SCENE 

Press the SCENES title in the Feature Menu. To edit an existing scene, click its title in the list of scenes shown.
To create a new scene (example: Auto Arm Away at 9am):

1. Tap the “+” sign in the Application Menu – at the top right.

.2. Enter a name for your new scene – “Auto Arm 9am” for example.

3. Select your new scene from the list of scenes in the scene list.  Notice that it is created “Inactive”.

4. When you tap the scene you will see Triggers and Actions. Tap  the  “+”  on the Triggers section of the screen.

5. Triggers are the  “when” of a  scene. If any trigger is true, thenthe scene’s actions will be executed.  Triggers can be  grouped as:

a. Security Triggers

b. Time/Date Triggers

c. Automation Device Triggers

6. Some triggers requireconfiguration – For example,select “Once a Day”and configure the time to 9am.6. Some triggers requireconfiguration – For example,select “Once a Day”and configure the time to 9am.

7. Actions are the “what” of a scene.  Actions can be grouped as

a. Security Actions

b. Automation Actions

8. For our example, tap the “+” in the Actions section and select “Arm or Disarm the System”

a. Configure the Action to “Arm Away”

9. Let’s say you have some Z Wave lights you want to turn off as well

a. Click the ”+” and add any additional Actions (Z Wave All Off might be a good one)

10. Remember to click the toggle to “Activate” your new scene.

---

8. Account and User Management

The primary account holder may create additional sub-accounts within the platform.

To create Sub-Accounts:

1. Tap Manage Account or Users in the Application Menu (top left hamburger menu).

2. All existing accounts will be shown and may be edited.

3. Tap the red “+” sign at the bottom right

4. The username must be unique within the system

5. Enter all required parameters for the account creation.

6. Tap the new user to grant the user access to one or more security systems on the account[screen -“Granted”].

7. Tap User Options to apply additional role based security. Please note that the user PIN code for the security system is assigned inside the User Options. It must be unique among all users of the panel.

8. Additional information about the user can be entered by clicking Contact Info at the bottom of the screen.

Frequently Asked Questions