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Month: September 2020
How Do Glass Break Sensors Work?
Glass breaks can be an important addition to your home security system.
Glass breaks are sensors that detect the sound frequency and percussion of glass breaking and send the signal to your home security system to activate the alarm.
So why would you need glass break sensors installed as a part of your security system if you already have door and window sensors?
Door and window sensors are only effective if the door or window is opened. If an intruder instead decides to break the glass of the window to enter your home, the window sensor won’t trigger the alarm. A glass break sensor will trigger the alarm when it detects the sound and vibration of the glass breaking.
So the question remains:
Should I add glass breaks to my security system?
It’s important to remember that glass break sensors are used to enhance the security system you already have in place to make it even more effective.
We would suggest glass break sensors for any home that features:
- Large windows
- Sliding glass doors
- Rooms with many windows, such as sun rooms
- Exterior doors with windows or decorative window panes
- Homes with windows that are painted shut
While homes with large windows provide extra sunlight and views, they’re also a potential target for would-be criminals. Glass break sensors can help protect you in the event a criminal tries to enter your home.
Learn more about security system components here.
Customer Newsletter – September 2020
EMC Security has enhanced the online payment portal.
Features:
- View Invoices Due
- View Paid Invoices
- View Receipts
- Add Users
- Save Payment Methods
- Coming Soon
- Request technical service
- Update your contact list
If you have used the previous online payment portal, simply login to the new portal with your email address and password.
If you are a new user, click here for instructions to register.
View the video above featuring EMC Security customers that are thankful they installed monitored smoke detectors in their home. A few months ago, their home was quickly overcome with smoke and fire while they were just a few yards away, in the backyard. If it wasn’t for EMC Security, the damage and loss would’ve been much greater.
Adding smoke or heat detectors to your home security system may very well be the best decision you make when it comes to the safety and security of your loved ones.
And, your monthly monitoring cost doesn’t change when you add fire monitoring to your security system.
Most Common Causes of Home Fires
In 2019, fire departments in the U.S. responded to an estimated 361,500 home fires. These fires caused roughly 2,870 deaths and 12,700 reported injuries. Property damage was estimated at $7.9 billion.
Cooking equipment – #1 cause of fire injuries.
If you leave the kitchen—even for a brief period of time—turn off the stove. Wear short, close-fitting, or tightly rolled sleeves when cooking. Always keep children away from active cooking areas.
Smoking – #1 cause of deaths
Most smoking-related fires start inside the home, often originating from upholstered furniture, bedding, or mattresses. Always smoke outside, thoroughly extinguishing cigarettes in an ashtray when finished.
Portable space heaters
Portable space heaters, which cause more fires annually than central heating. Use space heaters only in well-ventilated spaces, and keep them at least three feet away from furniture, fabrics, draperies, and other combustible objects.
Fireplace
To prevent an accident, install a spark screen or glass door in front of the firebox to protect the surrounding area from stray sparks and rolled logs. Check chimneys annually to ensure that creosote hasn’t built up, and never leave a fire unattended.
Worn and damaged cords
Replace all worn or damaged cords right away, never overload extension cords or wall sockets, and don’t position cords under furniture or rugs.
Candles
Never position a lit candle near flammable items like bedsheets and books, which may become engulfed in flame if they come in contact with the tiny fire. As a safer alternative, homeowners can purchase flameless, battery-powered candles with LEDs.
Propane and gasoline
Gasoline, kerosene, and propane should be stored outside in their original containers. Kerosene and propane heaters, which have a constant open flame, should be kept in an isolated, well-ventilated area and used only with the proper type of fuel.
Grill
Position your grill or fire pit several feet from your house, safely away from trees, deck railings, and other structures. Routinely clean the grill, investigate signs of rust and corrosion, and check the gas connections.
Source: 2020 National Fire Protection Association® (NFPA®)
Why Your Security System Should Use Cellular Communication
Your home security system has three options to communicate with your monitoring service provider, such as EMC Security.
Those options are
landline , Wi-Fi, and cellular. While each connection type will provide you with reliable home security monitoring, there are a few things to consider when deciding which is right for you.In this post we’ll examine the reasons we believe a cellular connection is a great choice for most homes today, especially considering most households don’t have an operational landline as more and more people opt for cell phones.
But first, let’s discuss the differences between each connection:
Landline
Connecting your home security system through your phone line is the most cost-effective option as there’s no equipment to buy and no charge to transmit the alarm other than the monthly monitoring rate. However, if your phone line is cut, there’s no way for the alarm to communicate with the service provider’s central station. In addition, if you opt for the landline connection, there is no way to access the security system using a smartphone, which is a feature most customers are looking for.
Wi-Fi
This type of connection communicates with the monitoring service via an internet connection. The benefit of this type of connection is that there is no transmission cost — as long as you have an internet connection, the service provider will only need to put a module in to allow it to communicate over the internet. There is a cost for the module, but it will also give you the ability to control the security system through a smartphone. It’s important to note that this type of connection relies on your IP connection, so if your internet goes down, the system won’t be able to communicate.
Cellular
A cellular connection communicates with the monitoring service provider via cellular towers and is considered the most secure because there are no lines that can be cut to prevent the system from communicating with the provider. There are equipment costs, however, as you’ll need to purchase a cellular communicator, and the cell carriers will charge a small monthly transmission cost for the cellular communicator. Because the technology will advance over time, you will need to upgrade your cellular communicator from time to time.
Now that you know the difference between each of the connections, let’s discuss three reasons a cellular connection is the best choice for most home:
It’s the Most Secure: Both landline and Wi-Fi communication are susceptible to disruption: landlines can be cut, and Wi-Fi relies on an active internet connection. A cellular connection communicates through cellular towers and is less vulnerable.
Convenient: A cellular connection can be controlled from anywhere using a smartphone, tablet or computer. Perks include real-time alerts and monitoring.
More Control: A cellular connection offers more interactive services, such as
virtual keypad, live video, door lock, lighting and thermostat controls. You can also arm and disarm from your phone and have access tolive-streaming video.If you’re ready to purchase home security but aren’t sure which system is best for you, download our Free Guide to Buying Home Security to learn more about the available options.
How to Prevent Being Locked Out
Have you ever been locked out of the house?
It’s not easy to do anymore since we have so many electronics to help, but sometimes it can’t be helped and it’s more than frustrating.
Below are some tips that might help prevent a lock out down the road:
Go Keyless. Install smart-locks so you don’t need a key to get in. These handy devices are controlled with a smartphone. You can easily provide guests with their own custom code and/or unlock the door from anywhere at any time. Better still, integrate a smart-lock with your security system and control everything with one app.
Give a Spare Away. Prevent the problem by giving a spare key to a trusted friend, family member, or neighbor. Someone with flexible availability is ideal for quickly fixing the problem in the future.
Hide a key outside. Hide-a-Keys and outdoor key holders come in many shapes and forms. They’re often disguised as rocks or yard decorations. These products are great for hiding a spare key to a house, safe, or drawers.
So what if you get locked out? Below are a few things to do:
Look for unlocked windows or doors. Check all the entrances to your home including windows. While it’s not a good idea to leave anything unlocked, you might get lucky (just this once).
Call for help. Call you spouse, roommate, anyone that might be able to get you in. If you live in an apartment complex, stop by the manager’s office to ask for access. It’ll probably cost you a fee but you might get inside quickly.
Call a locksmith. This will cost about $100 or so, but they are often available 24/7 to help.
Customer Newsletter – August 2020
1. Boost Your Monitoring Experience
Set-up your password hint today
In today’s world, we have passwords and IDs for almost every aspect of our lives. Experts say they should all be different. So it’s not unusual to forget a password or two from time to time – including your security alarm password.
This is why EMC Security has adopted a PASSWORD HINT option for any customers concerned that they may not remember their password in the event of a false alarm.
When asked for your password by the EMC Security operator, simply request the hint you’ve provided rather than guessing at the password.
2. Review New Dispatch Procedures
Take a few minutes to review our standard dispatch procedures, particularly the procedure if you cancel an alarm at the keypad.
EMC Security does not make phone calls to the emergency contact list on Burglar Alarms that are followed by a cancellation from the keypad. For example, you forgot the system was armed, opened a door triggering an alarm signal, then entered your disarm code correctly on the keypad to cancel the alarm.
As an extra layer of protection, a text message will be sent (to the first 2 phone numbers on the account) notifying you of the signal having been received and confirming no further action will be taken due to cancellation with the proper disarm code.
This message will read as follows: “EMC has received the disarm from your keypad indicating the proper disarm code was entered. If this is an emergency, reply “911” for immediate dispatch.”
This procedure can be customized for your needs. If you’d like your dispatch procedures handled differently, please call 770-963-0305.
3. Get Our FREE EMC Text-Alert Service
If your alarm goes off, you want to know as soon as possible right?
Opt-in to EMC Text-Alert and get an instant text notification on your mobile phone, that gives you the option to chat together with your emergency contacts, and dispatch or dismiss the alarm with just one click.
If no one from the group responds to the text, the EMC Security monitoring center will follow normal phone call procedures.
Watch the video below and click here to learn more.
EMC Text-Alert is completely FREE!
4. Test Your System
EMC Security encourages all customers to test their systems monthly to ensure it’s ready in the event of an emergency.
- Call the 24-hour EMC Security central monitoring center at 1-888-745-4733 and let them know you will be testing your system. Be prepared to provide them with your name, service address and password.
- Close all doors and protected windows, arm your system and allow the delay time to expire.
- Activate your alarm like an actual emergency by opening a protected door.
- Allow the siren to sound for approximately 15 seconds to one minute and then turn off your system.
- Call the monitoring center and announce that you are calling to check test results. The central station operator will describe the signals received.
If for any reason, the system did not communicate to our central monitoring center, please call our service department at 770-963-0305, Monday through Friday between 8am and 6pm for a technician to check your system.
5. Update Your Emergency Contact List
EMC Security is your safety partner. If you change any phone numbers or email addresses, notify us at 770-963-0305 to ensure we have the most current information in the event of an emergency (you will need your password to make changes).
Smoking – #1 cause of deaths
Portable space heaters
Fireplace
Worn and damaged cords
Candles
Propane and gasoline
Grill
