Job Description:

Local Security Company owned by Jackson EMC, Walton EMC and Greystone Power, three of the nation’s largest electric utility EMC companies, is seeking qualified and experienced installation and service technicians to serve the customers of EMC Security.

Requirements(Skills):

• 3 years field experience installing and servicing security, fire andother related systems for residential application
• Experience with major brands of GE Security, Ademco and DSC
• Experience installing both hard-wired and wireless systems.Must be familiar with construction principles and how to effectively install hard-wired systems in both new and existing homes.
• Must be able to demonstrate efficient use of tools of retrofit installation such fish tape, glow-rods, levels,sheetrock saws, etc.
• Must have experience trouble-shooting existing systems isolating and repairing systems.
• Must be able to use effectively voltage/ohm meters to install andtrouble-shoot
• Must be able to work in confined areas such as crawlspaces and attics
• Must be able to be on-call several times a year to handle after hours and service calls. Flat on- call base pay plus any hourly paid for time spent on call responding to customers

Requirements(Other):

• Strong interpersonal skills, communication skills, and organizational skills.
• Must be hardworking, self-motivated and inspired to help companygrow to the next level.
• Must be eager to learn and respond to training
• Must be willing to work a flexible schedule that may include evenings and occasional Saturday work
• Must have clean driving record, as company vehicle is provided.
• Must live within 25 miles of offices in Lawrenceville officeMust be able to pass a required background investigation and drug-testing

Compensation:

• Competitive hourly pay dependent upon experience level,full benefits, company-provided vehicle and cell phone
• Generous amount of overtime offered
• Hiring bonus for the right candidate that is employed after 6 months with company

Detail of compensation plan:

• Competitive hourly pay
• Overtime available
• Company vehicle provided for work and personal commute (not for personal use by employee during non-work hours)
• Full company benefit package including:
  • Health and dental plan (after 30 days)
  • 100% 401K match to first 4% of employee contribution (after one year)
  • 1 week paid vacation first year, 2 weeks paid vacation after 2 years, 3 weeks paid vacation after 5 years
  • 7 company-paid Holidays
  • Life insurance, disability insurance 100% paid by company
  • Cell phone provided (allow personal use if kept within acceptable range)

Basic Company Philosophy (as pertains to this position):
We are customer-friendly. As part of the Jackson EMC and Walton EMC family of companies, we put customer service and developinga quality brand ahead of profitability. We must add to the value of the Jackson EMC and Walton EMC brand.

We work as a team. While we encourage individual performance,we understand that our customers are best served when we act as a team.

We pay above average wages for our industry and provide a goodplace to work. We support the goals and aspirations of our employees and are a family-friendly place to work. We have never furloughed an installation employee since the inception of our business.We are dedicated to the success of our employees and expect them to be dedicated in return.

Job Description – EMC Security

Position Summary

The Senior Commercial Outside Sales Representative is responsible for developing new business, managing assigned existing customers, and converting company-generated sales opportunities into profitable projects and recurring revenue for EMC Security. This role supports large commercial and enterprise customers with integrated physical security solutions that may include video surveillance, access control, intrusion detection, intercoms, visitor management, cloud-managed platforms, network infrastructure, service agreements, monitoring, managed services, and lifecycle replacement planning.

This is a senior-level hybrid sales role. The representative is expected to hunt for new business, farm and retain assigned current customers, and professionally manage company-generated leads from first response through close. Success requires disciplined prospecting, account ownership, technical discovery, executive-level communication, CRM accuracy, internal coordination, and the ability to position EMC as a long-term security partner rather than a commodity equipment provider.

Primary Responsibilities

1. New Business Development and Prospecting

· Independently generate new large commercial and enterprise opportunities.

· Prospect through direct outreach, referrals, networking, industry associations, manufacturer relationships, property management groups, facility managers, IT leaders, security directors, general contractors, electrical contractors, consultants, and strategic partners.

· Develop target account lists and account penetration strategies for high-value prospects.

· Schedule and conduct in-person meetings, discovery calls, site walks, presentations, and proposal reviews.

· Create opportunities for new installations, system upgrades, takeovers, cloud migrations, service agreements, monitoring, managed services, and hardware-as-a-service programs where applicable.

· Maintain a qualified pipeline of new business opportunities and keep all activity documented in the company CRM.

2. Assigned Current Customer Base Management

· Call on assigned existing EMC commercial and enterprise customers on a consistent and structured basis and maintain relationships

· Identify opportunities for system expansion, replacement, upgrade, takeover, standardization projects, recurring service offerings, and technology refreshes.

· Review existing customer systems for aging equipment, unsupported platforms, service issues, recurring pain points, cybersecurity concerns, and lifecycle replacement needs.

· Coordinate with service, operations, customer success, and project management teams to identify customers requiring additional account attention or proactive sales support.

· Conduct periodic account reviews with high-value customers to discuss system performance, future planning, service needs, and capital budgeting.

· Promote preventative maintenance, service agreements, monitoring, cloud licensing, managed services, and long-term lifecycle planning.

· Protect current EMC relationships from competitor displacement through consistent contact, responsiveness, and account ownership.

· Document all customer contact, account activity, opportunities, risks, and next steps in the CRM.

3. Company-Generated Lead Management

· Respond promptly and professionally to assigned company-generated commercial and enterprise leads.

· Qualify each lead for need, urgency, budget, decision process, site location, project scope, timing, and fit with EMC capabilities.

· Schedule discovery calls, site visits, customer meetings, and technical reviews as appropriate.

· Convert qualified leads into proposals, projects, service agreements, monitoring, cloud licensing, and recurring revenue.

· Professionally disqualify poor-fit leads while preserving EMC’s brand reputation and customer experience.

· Maintain timely follow-up on all assigned leads and prevent company-provided opportunities from stalling due to lack of sales ownership.

· Update lead status, activity notes, next steps, close probability, and forecast information in the CRM.

· Provide feedback to sales leadership and marketing regarding lead quality, lead sources, customer trends, and conversion barriers.

4. Customer Needs Analysis and Technical Discovery

· Lead a structured discovery process for complex facilities, campuses, multi-site organizations, and enterprise customers.

· Identify customer pain points related to risk, safety, compliance, system obsolescence, labor limitations, reporting needs, network requirements, service history, and operational efficiency.

· Evaluate existing physical security systems, infrastructure, cabling, power, network readiness, user administration, credentialing needs, camera coverage, access control requirements, and customer expectations.

· Coordinate with sales engineering, estimating, operations, manufacturer partners, and technical subject matter experts to define the correct solution approach.

· Translate operational problems into technical, financial, and lifecycle-based recommendations.

· Help customers understand the difference between commodity security products and fully integrated enterprise physical security solutions.

5. Solution Selling and Proposal Development

· Develop complete solution strategies involving access control, surveillance, intrusion, intercoms, visitor management, cloud platforms, network infrastructure, emergency communications, monitoring, service agreements, and managed services.

· Work with sales engineering and operations to develop accurate scopes of work, system designs, labor assumptions, project timelines, exclusions, alternates, and budgets.

· Prepare and present professional proposals, pricing summaries, executive summaries, phased implementation plans, and renewal or upgrade options.

· Explain technical solutions clearly to both technical and non-technical stakeholders.

· Present risk reduction, lifecycle value, ROI, standardization benefits, compliance considerations, service continuity, and operational outcomes.

· Manage proposal revisions, scope clarifications, objections, competitive positioning, procurement requirements, and executive-level closing discussions.

· Protect company margin by avoiding undocumented promises, vague scope commitments, and unapproved exceptions.

6. Account Growth, Retention, and Recurring Revenue

· Treat the current customer base as a strategic revenue source and long-term relationship asset.

· Develop account plans for assigned high-value customers and multi-site organizations.

· Identify cross-sell and upsell opportunities across surveillance, access control, intrusion, intercoms, cloud-managed systems, monitoring, managed services, and preventative maintenance.

· Identify at-risk customers and escalate service, project, or relationship concerns before the account is damaged.

· Support customer retention by staying visible, responsive, and consultative.

· Help customers budget for phased projects, refresh cycles, standardization, and lifecycle replacement.

· Expand single-site relationships into multi-site or enterprise-standardized accounts when applicable.

7. Internal Coordination and Project Turnover

· Collaborate with sales engineering, estimating, operations, project management, service, customer success, finance, and executive leadership.

· Provide clear internal handoff documentation after project award, including scope, assumptions, exclusions, customer expectations, project risks, schedule drivers, and decision-maker history.

· Participate in project turnover meetings and support the internal team during kickoff when customer context is needed.

· Support contract clarification, change order discussions, collections support, and customer escalations when sales involvement is required.

· Follow company standards for pricing, approvals, margin protection, contract review, proposal documentation, and project transition.

Required Experience

· Minimum of 5 years of outside B2B sales experience.

· Minimum of 3 years selling commercial, large commercial, enterprise, technology, construction, security, fire, low-voltage, network, or building systems solutions.

· Proven ability to sell projects with complex scopes, multiple stakeholders, and longer sales cycles.

· Experience developing self-generated opportunities and managing assigned leads or existing customer accounts.

· Experience using a CRM to manage activity, pipeline, forecasting, contacts, opportunities, and account information.

· Strong presentation, negotiation, written communication, and follow-up skills.

· Ability to read basic floor plans, participate in site walks, mark up customer needs, and communicate requirements to technical teams.

· Ability to manage multiple opportunities at different stages while maintaining accurate documentation and timely customer communication.

· Understanding of customer procurement, budget cycles, competitive bidding, contract review, and project approval processes.

Preferred Experience

· Experience selling integrated physical security systems.

· Familiarity with access control, video surveillance, cloud security platforms, intercoms, intrusion systems, visitor management, monitoring, and network infrastructure.

· Experience selling to enterprise, commercial real estate, multifamily, industrial, healthcare, education, logistics, government, utility, or institutional customers.

· Familiarity with platforms such as Avigilon, Genetec, Axis, Hanwha, Aiphone, Mercury-based access control, Brivo, Openpath/Alta, LenelS2, Software House, AMAG, Milestone, or comparable systems.

· Experience selling recurring revenue products such as service agreements, monitoring, cloud licensing, managed services, preventative maintenance, or hardware-as-a-service.

· Experience working with general contractors, electrical contractors, consultants, A&E firms, manufacturer representatives, and distributor partners.

· Knowledge of low-voltage construction processes, project phasing, submittals, change orders, commissioning, training, and project turnover requirements.

Compensation Structure

Compensation should reward profitable revenue generation, account growth, recurring revenue creation, and disciplined sales execution. A typical structure may include:

· Base salary.

· Commission on gross revenue.

· Accelerators for exceeding quota or strategic recurring revenue targets.

· Bonus opportunity tied to managed services, service agreements, cloud licensing, and monitoring.

· Vehicle allowance

· Benefits package.

Physical and Travel Requirements

· Regular local and regional travel to customer sites, prospect meetings, account reviews, networking events, and project meetings.

· Ability to walk commercial facilities, construction sites, warehouses, campuses, parking areas, rooftops, and mechanical/electrical rooms when required.

· Ability to participate in site surveys, customer meetings, project turnover meetings, and executive presentations.

· Valid driver’s license and reliable transportation required.

· Ability to use a laptop, CRM, proposal tools, mobile phone, and video conferencing platforms.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: On the road

Job Description:

Security Company partnered with Laurens Electric is seeking qualified and experienced installation and service technicians to serve the customers of EMC Security.

SUMMARY: Business generation for monitoring services for EMC Security in a way that ensures continuity of message, performance standards, and system designs are achieved.

Serve our customers’ needs—spoken or unspoken—promptly and with care, even when those needs fall outside your typical responsibilities. Take ownership of the customer experience to ensure their needs are fully met. Deliver exceptional service to the best of your ability.

Requirements(Skills):

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the Residential Field Consultant may be expected to perform some or all of the duties listed.

• Acknowledge, implement, and enforce all EMC Security policies and procedures.
• Maintain an on-going library of all EMC Security policies, procedures, and sales manuals.
• Submit accurate and timely documentation to your immediate supervisor (field analysis reports, etc.)
• Attend classroom training as required on new products and sales techniques.
• Comply with EMC Security’s vehicle policy and maintain a good driving record.
• Maintain sales office and vehicle with appropriate sales supplies/tools/equipment.
• Meet minimum standards as it pertains to closing, building margins, negotiating.
• Design system installations.
• Complete paperwork properly and submit thoughtful system designs.
• Good customer service skills.

KNOWLDEGE, SKILLS AND ABILITIES

Knowledge

• Must have working knowledge security systems, designs and function.
• Must have working successful experience in field sales.

Skills

• Must have leadership skills, negotiation skills, problem solving skills, organization skills and strong communication skills.
• Ability to identify and solve problems as they arise
• Fluent in operating PC and ability to learn software to perform job, including Microkey, MS Excel, MS Word

Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to perform math functions and basic calculations to build proposals and perform job costing
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit; use hands and arms; speak and hear. The employee is occasionally required to stand and walk, occasionally required to climb, balance, bend and work in tight spaces.
• This position involves the possibility of crawling under structures or in attics.
• The employee must regularly lift and/or move up to 10 pounds to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• Normal office environment (5-10% of time)
• On location in-home sales environment (90 to 95% of time)
• Ability to safely operate a motor vehicle on roads and customer premises.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED) and five years minimum alarm industry sales experience or proof of equivalent knowledge and skills.
• CERTIFICATES, LICENSES, REGISTRATIONS
• Must have a valid driver’s license

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road

Job Description:

SUMMARY: Business generation for monitoring services for EMC Security in a way that ensures continuity of message, performance standards, and system designs are achieved.

Serve our customers’ needs—spoken or unspoken—promptly and with care, even when those needs fall outside your typical responsibilities. Take ownership of the customer experience to ensure their needs are fully met. Deliver exceptional service to the best of your ability.

Requirements(Skills):

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the Residential Field Consultant may be expected to perform some or all of the duties listed.

• Acknowledge, implement, and enforce all EMC Security policies and procedures.
• Maintain an on-going library of all EMC Security policies, procedures, and sales manuals.
• Submit accurate and timely documentation to your immediate supervisor (field analysis reports, etc.)
• Attend classroom training as required on new products and sales techniques.
• Comply with EMC Security’s vehicle policy and maintain a good driving record.
• Maintain sales office and vehicle with appropriate sales supplies/tools/equipment.
• Meet minimum standards as it pertains to closing, building margins, negotiating.
• Design system installations.
• Complete paperwork properly and submit thoughtful system designs.
• Good customer service skills.

KNOWLDEGE, SKILLS AND ABILITIES

Knowledge

• Must have working knowledge security systems, designs and function.
• Must have working successful experience in field sales.

Skills

• Must have leadership skills, negotiation skills, problem solving skills, organization skills and strong communication skills.
• Ability to identify and solve problems as they arise
• Fluent in operating PC and ability to learn software to perform job, including Microkey, MS Excel, MS Word

Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to perform math functions and basic calculations to build proposals and perform job costing
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit; use hands and arms; speak and hear. The employee is occasionally required to stand and walk, occasionally required to climb, balance, bend and work in tight spaces.
• This position involves the possibility of crawling under structures or in attics.
• The employee must regularly lift and/or move up to 10 pounds to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• Normal office environment (5-10% of time)
• On location in-home sales environment (90 to 95% of time)
• Ability to safely operate a motor vehicle on roads and customer premises.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED) and five years minimum alarm industry sales experience or proof of equivalent knowledge and skills.
• CERTIFICATES, LICENSES, REGISTRATIONS
• Must have a valid driver’s license

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road

Job Overview

EMC Security is seeking a hardworking, self-motivated, high energy, punctual and committed employee to perform collections and accounts receivable procedures in our Accounting Department. This position requires experience in accounts receivable, collections and invoicing in a high volume environment. Candidate needs to be able to multi-task with minimal supervision, meet deadlines and work well in a team oriented environment with a positive and pleasant demeanor. This is a temporary-to-permanent position.

Overview of Job Function:

The Accounts Receivable Specialist is responsible for daily collection and cash application activities. This includes all facets of accounts receivable relating to the collection of payment for invoices. From working with customers to proactively identify and resolve problems that might delay payment of accounts to expediting cash collections, the A/R Specialist takes ownership of collecting payments for invoices.

Principal Duties and Essential Responsibilities:

• Takes ownership of assigned customer portfolio keeping accounts <60 days.
• Prepare customer statements and collection letters as needed.
• Timely follow-up’s and updates of past due accounts and collection notices.
• Monitor and follow-up on credit card and EFT payment returns.
• Process credit card payments when customer is on the phone as needed.
• Ensure the proper billing adjustments & corrections are issued in a timely manner.
• Conduct the proper research and resolution for billing errors and disputes.
• Answer billing calls and resolve or route to the appropriate person to resolve.
• Work with Sales, operations and billing specialists to resolve billing disputes.
• Answer overflow calls from main switchboard.
• Other office related tasks and special projects as assigned by manager.

Minimum Requirements:

• 4 years experience in a Collections or Billing position OR Associates Degree, plus 2 years experience.
• Strong communication ability to deal with customers in a professional yet aggressive manner.
• Ability to produce regular reports using excel.
• Excellent written and verbal communication skills.
• Works well under pressure.
• Strong problem solving and analytical skills.
• Excellent time management and the ability to multi task; organizational skills.
• Ability to work well in team environment.
• Strong attention to detail.
• Ability to work as needed for mid-month, month-end/ quarter-end requirements.
• Experience with Microsoft Office.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-site gym
• Paid time off
• Profit sharing
• Vision insurance

Work Location: In person

Position Summary

The Inside Sales Representative is responsible for converting inbound and company-generated leads into new residential and small business security customers. This role focuses on rapid lead response, consultative selling, needs discovery, proposal creation, follow-up discipline, and appointment setting when field support is required.

The ideal candidate is comfortable selling by phone, email, text, and video call, and can guide customers through security solutions including intrusion alarms, smart home security, video surveillance, and recurring service agreements.

Primary Responsibilities

Lead Response & Qualification

· Respond quickly to inbound residential and SMB leads from phone calls, web forms, referrals, marketing campaigns, partner channels, and customer inquiries.

· Qualify prospects based on location, property type, urgency, decision-making authority, budget, security concerns, and service needs.

· Determine whether the opportunity can be sold remotely or requires an outside sales appointment, site visit, or technical review.

· Maintain consistent follow-up cadence on open leads until closed, disqualified, or reassigned.

Sales Consultation

· Conduct a structured needs analysis with homeowners, property managers, and small business owners.

· Identify customer concerns such as burglary, employee access, theft, vandalism, fire protection, video verification, remote management, and life safety.

· Recommend appropriate solutions based on customer needs, building layout, risk level, budget, and desired level of service.

· Explain system components, monitoring options, mobile app functionality, service expectations, installation process, and monthly recurring charges.

Product & Service Sales

· Sell residential and SMB solutions include intrusion alarm systems, security monitoring, video surveillance, smart locks and access control, doorbell cameras and smart home devices, fire and life-safety monitoring where applicable, service plans, extended protection plans, cellular communicators, and system upgrades.

· Promote recurring monthly revenue agreements and long-term customer value.

· Present good/better/best options when appropriate to help customers make informed decisions.

Proposal & Agreement Management

· Prepare accurate quotes and customer agreements.

· Verify pricing, equipment, labor assumptions, promotions, discounts, and contract terms.

· Collect required customer information, signed agreements, deposits, and payment details according to company process.

CRM Management

· Enter and update all lead, customer, opportunity, and activity information in the CRM.

· Track calls, emails, texts, appointments, proposals, follow-ups, close dates, lost reasons, and next steps.

· Use CRM tasks and reminders to prevent lead leakage.

Customer Experience

· Provide a professional, clear, and responsive customer experience from first contact through handoff to installation.

· Set proper expectations regarding installation timing, equipment availability, monitoring setup, contract terms, and service support.

· Handle objections related to price, contract length, equipment type, monitoring cost, installation timing, and competitor comparisons.

· Escalate technical, billing, or service issues to the appropriate department when needed.

Team Coordination

· Work closely with outside sales, installation, and customer service teams.

· Schedule outside sales appointments or site surveys when the opportunity requires field review.

· Communicate sold job details clearly to operations to reduce installation errors and customer dissatisfaction.

· Participate in sales meetings, training sessions, call reviews, and performance coaching.

Required Qualifications

· Prior inside sales, customer service, call center, retail sales, or security industry experience preferred.

· Strong phone presence and ability to build trust quickly.

· Ability to ask effective discovery questions and listen for customer needs.

· Comfortable discussing pricing, contracts, monthly service, and close options.

· Strong computer skills, including CRM use, email, web-based quoting tools, and Microsoft Office.

· Organized, detail-oriented, and able to manage a high volume of leads.

· Ability to follow a structured sales process while still sounding natural and consultative.

· Professional written and verbal communication skills.

Preferred Qualifications

· Experience selling residential security, smart home technology, video surveillance, access control, telecom, cable, pest control, HVAC, solar, insurance, or other home services.

· Familiarity with monitored alarm systems, cellular communicators, cameras, smart locks, and mobile app-based systems.

· Experience working with monthly recurring revenue contracts.

· Experience using CRM platforms such as Salesforce, HubSpot, Monday.com, D-Tools, or similar systems.

· Ability to upsell existing customers into upgrades, add-ons, and service plans.

Physical & Work Environment Requirements

· Primarily office-based, remote, or hybrid depending on company structure.

· Frequent use of phone, computer, CRM, email, and video conferencing tools.

· May require occasional participation in sales meetings, vendor trainings, or branch meetings.

· Standard business hours with possible evening or weekend follow-up depending on lead flow and company policy.

Compensation Structure

Compensation includes hourly pay plus commission based on sold revenue, recurring monthly revenue, appointments set, close rate, or gross margin contribution.

A typical structure may include:

· Base pay

· Commission on closed sales

· Bonus for monthly recurring revenue generated

· Bonus for exceeding monthly or quarterly sales goals

· Additional incentives for upgrades, service plans, or self-generated referrals.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person