Everyday Heroes: The EMC Security Tech Who Went Above and Beyond

In the world of construction and fire safety, heroes don’t always wear capes. Sometimes, they’re simply in the right place at the right time, armed with a ladder and a sense of responsibility. That’s the story of Alan, one of our commercial technicians, who turned a routine site visit into an unexpected rescue mission.

We were recently contacted by a new customer who was building a retail space for a nail salon below an apartment complex we service. We previously installed a fire alarm system for the main building and the new customer asked us to install a fire alarm in their new suite and connect it to the existing system. It’s the kind of project we do all the time.

Alan happened to be at the apartment site for another project, so he thought he’d check on the progress of the salon build-out. The owner had given us the lockbox code so we could access the suite and when he walked in, he was met with an unexpected sight: water was everywhere! A pipe had burst, and the place was flooding fast.

Alan didn’t hesitate. He found the main water shut-off, grabbed a ladder, and turned off the water. The business owner and their contractor weren’t scheduled to be there until the next day and by then, the damage would have been extensive. Water-logged insulation, ruined electrical systems – a real nightmare and a major setback for a small business just getting started.

Thanks to Alan’s quick thinking and willingness to go the extra mile, a potential disaster was averted. So, whether it’s installing a state-of-the-art fire alarm system or turning off a rogue water valve, you can count on us to be there for you. Because at the end of the day, your peace of mind is our top priority.