Category: General

  • Breaking Free from Contracts: The Benefits of No-Contract Service

    Breaking Free from Contracts: The Benefits of No-Contract Service

    As the world’s largest wireless provider, AT&T has been offering no-contract mobile service for a few years.

    Why did they decide to stray from the traditional monthly service contract and make this change?

    The answer is simple: growing demand for options: flexible and affordable monthly plans.

    Consumers are increasingly looking for options that give them the freedom to choose who they do business with–and low-cost carriers like T-Mobile have been gaining popularity in recent years as a result. This trend has prompted many other carriers to offer their own no-contract plans in order to compete with these companies’ offerings.

    It is no different for a home security system and monthly monitoring. EMC Security has offered no-contract service to customers a lot longer than AT&T, since our inception in 1998.

    Here’s why AT&T made the chance and EMC Security continues its no-contract service:

    Flexibility
    • Freedom to choose the service provider that best meets their needs and budget.
    • No penalty for breaking the contract. You’re not locked into a two-five-year deal, so you can switch to another provider at any time without paying an early termination fee.
    • Avoid expensive termination fees. If you do decide to leave, you won’t be charged any fees or penalties.
    Cost Savings

    One of the biggest benefits of no-contract services is that you can save money by not having to commit to a long-term contract. With traditional plans, the cost of the equipment is bundled with the monthly service cost – into perpetuity. Once you pay for the system, the monthly cost doesn’t reduce. With a no-contract service agreement, you purchase the equipment separate from the monthly service, so you own it.

    Better Service

    EMC Security believes that high-quality service at a competitive price will benefit both consumers and EMC Security. Our staff are trained to show consumers a comparison – we are transparent about the costs – ours and the competition. We prove we save the consumer money by using our service. EMC Security has proven (and our online reviews back us up) that giving the customer the freedom of a no-contract agreement also gives them better service. The fact is, if the consumer is locked into a contract, would the company work to raise the level of customer service?

    No Hidden Fees

    When you sign up for a no-contract service, the price you see is the price you pay. There are no hidden fees or surprises. This makes it easier to budget your expenses and better plan for the future.

    AT&T’s move to follow EMC Security into the no-contract market shows that this trend is here to stay and that other companies with monthly subscription service will likely follow suit. Check out what EMC Security has to offer here >>

  • AI to the Rescue: How Home Security is Getting Whole Lot Smarter

    AI to the Rescue: How Home Security is Getting Whole Lot Smarter

    The future of home security is a smart one.

    We already know how much the internet of things can help us stay safe and secure in our homes. From smart security system with cameras, smart locks, and connected lights, there are plenty of ways to make your home safer with technology.

    But the next frontier for home security is artificial intelligence (AI). As more companies invest in AI research, we’ll see smarter and better-operating systems.

    Here’s what you need to know about how AI will change your life:

    AI can help spot and prevent intrusions.

    No one wants their home security system to be a constant source of stress. The right AI can help prevent false alarms and keep intruders out of your house. For example, systems with AI can recognize when someone is trying to break into your house by monitoring the movement of their body heat or infrared light through a camera. If there’s no one there, then it won’t set off an alarm; if there is someone in the room (or even just outside), then it will go off immediately and call for help immediately before anyone gets hurt.

    AI is also able to detect problems before they become big problems.

    Similar to monitored smoke detection, if there’s a fire in the kitchen and smoke starts to fill up your house, an AI-powered alarm system would alert you immediately so that you can take action. Or if someone has broken into the house and turned off all of the lights (which happens often), an AI-powered camera would pick up on this fact and send an alert directly to your phone or smartwatch–and then it will start recording what’s going on inside that room so that when law enforcement arrives later on they have evidence.

    Automation can make it easier to detect problems and alert the right people.

    Automation can reduce false alarms from human error. When you’re away, your home security system may be able to automatically notify a neighbor who’s around if something seems amiss. This can help prevent false alarms that are triggered by an unfamiliar sound or movement in the house, which are often caused by pets or other animals getting into trouble while you’re away–and it also saves time for police officers who might have otherwise been dispatched on a false alarm call. This feature is available today through EMC Security’s Text-Alert service.

    Automation can help spot and prevent intrusions before they happen.

    If there’s motion detected on the property, AI could automatically notify someone when there’s unusual activity happening around the house (like someone sneaking onto your property). And if this is paired with facial recognition software that knows who belongs where within its range of view, then even more protection against unwanted guests becomes possible.

    Security systems are getting smarter, and that’s a good thing for everyone. You can use them to help prevent intrusions and keep an eye on your home while you’re away. The more intelligent your security system is, the better it will be at detecting problems before they happen. Stay on the look-out for AI in home security, your future self will thank you.

  • Modern Home Security: From Fear to Confidence

    Modern Home Security: From Fear to Confidence

    Life changes can be scary.

    For some people that find themselves suddenly alone at home, it can be rewarding – providing a sense of freedom – but for others, it can be scary. Newfound solitude can make some people feel uneasy, especially when trying to sleep at night.

    Having a home security system can make someone feel more secure and at ease in their home. It provides a layer of protection against potential intruders, theft, or other types of home invasions, which can help alleviate anxiety and fear. Knowing that their home is being monitored and protected can give someone in the home alone a sense of reassurance.

    For people who live alone, elderly people, or those who may have a higher risk of being targeted by burglars or intruders, having a security system provides much needed peace of mind.

    When you are at home, a security system can protect you in various ways. For example, motion sensors can be used to detect any movement in the home and sound an alarm if someone enters the home unauthorized.

    Door and window sensors can also be used to detect if someone tries to enter the home through these entry points when the security system is armed.

    Some security systems also come with panic buttons that can be used in case of an emergency, allowing you to immediately alert authorities

    Additionally, most security systems can be integrated with smart home devices to help you control access to your home, such as remotely locking doors and turning off lights if you notice something suspicious.

    Furthermore, modern home security systems can integrate video cameras around the house and property that allow the user to monitor the home remotely from their smartphones or other devices. This can provide an added layer of convenience and control, with the ability to check on the home and receive alerts when something is amiss, even when they are away.

    Let’s say that you live in a relatively safe neighborhood, but you’ve had a few incidents in the past where someone has tried to break into your home. You’ve installed a home security system that includes cameras, motion sensors, and an alarm system. Now, when you’re away from your home, you can use your smartphone to monitor your cameras and receive alerts if someone triggers one of your motion sensors. This feature gives you added peace of mind, knowing that you can keep an eye on your home even when you’re not there.

    In addition, the presence of your security system has made you feel more secure in your home. You no longer worry as much about potential break-ins, as you know that your security system is constantly monitoring your home and is ready to sound an alarm if anything suspicious happens.

    Overall, having a home security system has given you a greater sense of control and security in your home, which has made you feel more comfortable and at ease in your living space.

    Want to give home security a try? Contact EMC Security at no risk – with no contract, you can cancel at any time. Give us a call at 770-963-0305 or complete this form for a consultation.

  • How to Keep Your Yard and Outbuildings Safe from Intruders and Thieves

    How to Keep Your Yard and Outbuildings Safe from Intruders and Thieves

    We’ve talked about securing your house with a security system, so now let’s take it a step further.

    How do you go about protecting your yard, out-buildings, shed, tools, etc?

    Keeping your yard and outbuildings safe from intruders requires some additional steps beyond securing your home.

    Here are some tips to help:

    Keep tools and equipment locked up: Make sure all tools and equipment are stored in a locked shed or outbuilding. This includes ladders, which can be used to access second-story windows.

    Secure all gates and fences: Make sure all gates and fences around your yard are secure and locked. If you have a large property, consider installing a driveway gate to control access. Install motion sensors on gates and shed doors to alert you if an unexpected “visitor” arrives.

    Install outdoor lighting: Outdoor lighting is an effective deterrent to intruders. Motion-activated lights can startle intruders and make it difficult for them to approach your property unnoticed.

    Use security cameras: Security cameras can help deter intruders and provide evidence in case of a break-in. Place cameras in strategic locations around your property, including near outbuildings.

    Trim trees and bushes: Overgrown trees and bushes can provide cover for intruders. Keep them trimmed to eliminate hiding spots.

    Make noise: Loud noises can scare off intruders. Consider installing an alarm system that will sound if someone tries to break into your outbuildings.

    Be vigilant: Keep an eye out for suspicious activity in your neighborhood. If you see something that doesn’t seem right, report it to the authorities.

    By taking these steps, you can help keep your yard and outbuildings safe from intruders. Remember, being proactive and taking precautions is the best way to protect your property and keep your family safe.

  • No Home Security Contract Required – Still

    No Home Security Contract Required – Still

    An oldie but goodie…

    What’s the big deal about a security contract?

    Think about this scenario:

    You hired a company to provide you service on a monthly basis. You have technology in your home that needs to work, and you are placing your trust in fellow human beings to do what they are paid to do in an emergency situation.

    What if you get bad service? What if your system fails and you weren’t notified? What if the company is unresponsive, or slow to help you when you need it?

    Unlike other monthly home services like trash service, or pest control, home security service could be extremely costly if something goes wrong (and I’m not just talking about monetary costs). It is really important to understand WHO you hire to provide monitoring service – especially if they lock you into a contract.

    The fact is, you can’t purchase most professionally installed security systems on the market without agreeing to at least a 36-month contract. This practice has been the standard for years so the providers can offer low up-front installation and equipment fees. The problem with this is once the equipment costs would be paid off, the high monthly fee (absorbing the equipment costs) does not reduce.

    Since our inception in 1998, EMC Security has offered no-contract monitoring service. You pay for your equipment upfront with monitoring and communication charges paid on a month to month basis, with the option to cancel any time.

    EMC Security puts customer satisfaction above everything else because we know that happy customers are key to maintaining a successful business. By endorsing highly ethical business practices, both within our organization and across our customer and potential customer base, we send our message as a standard, not as a fallback.

    This is very important when the lives of our customers are at stake.

  • Is a Home Security System Necessary? A Step-by-Step Guide to Help You Decide

    Is a Home Security System Necessary? A Step-by-Step Guide to Help You Decide

    The list below provides a great way to assess your home and lifestyle to determine if a home security system is necessary.

    The fact is though, many homeowners decide to get a system after an event occurs: a burglary in the neighborhood, economic conditions, a sudden life change like having a baby or a divorce. There are MANY reasons why people choose that the time is right. But if you’re on the fence, the guide below can help.

    Step 1: Assess Your Neighborhood’s Safety

    Research local crime rates and statistics in your area. There a a few websites dedicated to this sort of thing and can provide valuable information on crimes in your area. Speak with neighbors and local law enforcement to gather their insights on the safety of your neighborhood.

    Step 2: Evaluate Your Home’s Vulnerabilities

    Conduct a thorough walk-through of your property to identify potential security weaknesses. Examine doors, windows, and other entry points for signs of wear or gaps in security. Consider factors such as visibility from the street, the presence of hiding spots, and the effectiveness of existing locks.

    Step 3: Consider Your Lifestyle and Habits

    Analyze your daily routines and habits to determine how they may impact your home’s security. If you frequently travel or work long hours, your home may be more vulnerable to break-ins.

    Additionally, assess whether your habits, such as leaving doors unlocked or windows open, might put your home at risk.

    Additionally, it’s tough to admit, but many burglaries are by someone you know. You might not even realize it, but a friend of a friend or a friend of someone living in your home could be an intruder. We have heard from many customers that have been victims of this type of crime – home or away.

    Step 4: Review Your Valuables and Assets

    Take inventory of the valuables and assets within your home. If you possess expensive electronics, jewelry, or other high-value items, a home security system can offer added protection and peace of mind.

    While you’re at it, make sure your expensive, valuable items are hidden away so they aren’t seen by the casual visitor. There is no reason to invite crime.

    Step 5: Analyze Past Incidents

    Reflect on any past incidents that may have occurred on your property or in your neighborhood. Break-ins, vandalism, or other security-related events can serve as indicators that additional security measures may be necessary.

    Step 6: Examine Your Home Insurance Policy

    Review your home insurance policy to determine if a home security system might result in a discounted premium. Most insurance companies offer reduced rates for homeowners who take proactive steps to secure their property. Some insurance companies give a greater discount if you also have fire monitoring or cameras.

    In fact, your insurance discount could pay for your security system monitoring.

    Step 7: Weigh the Benefits of a Home Security System

    Consider the various benefits that a home security system can provide, such as deterring burglars, monitoring for emergencies, and providing remote access to your home. Don’t forget to include on the list the peace of mind you get from an armed system as you leave your home, go to sleep at night, and spend time alone in the house. Customers that have a security system tell us they can’t sleep at night unless their system is armed.

    Weigh these advantages against the costs of installation and maintenance to determine if a security system is a worthwhile investment for you.

    Step 8: Consult with a Home Security Professional

    If you’re still unsure about whether you need a home security system, consult with a home security professional. They can assess your property and provide expert advice on the most appropriate security measures for your home. Schedule a consultation here >>

    Step 9: Make a Decision

    Based on your research and consultations, make an informed decision about whether a home security system is necessary for your property. If you determine that a security system is appropriate, begin researching and comparing home security providers to find the best fit for your needs. Your local security experts, EMC Security don’t require a contract, so if you change your mind, you’re not locked in without paying penalties. Give us a call at 770-963-0305 or click here to get started >>.

  • Comparing Features and Services: A Comprehensive Home Security Company Guide

    Comparing Features and Services: A Comprehensive Home Security Company Guide

    Shopping for home security can be confusing.

    Modern systems offer traditional security systems, cameras, smart-devices, a mobile app, and more. How do you go about figuring it all out?

    Here’s where to start:

    Step 1: Determine Your Home Security Needs

    Begin by assessing your home’s security requirements. Consider factors such as the size of your property, the number of entry points, and the desired level of protection. Make a list of features you’re looking for in a security system, such as an alarm, cameras, and monitoring services.

    Step 2: Compile a List of Potential Companies

    Search online for home security companies that serve your area. Read through their websites to gather information about their offerings and services. Compile a list of potential companies that meet your criteria.

    Step 3: Read Customer Reviews and Testimonials

    To gauge the reputation and quality of each company, look for customer reviews and testimonials. Websites such as Google Reviews, and the Better Business Bureau can provide valuable insights into the experiences of past customers.

    Step 4: Compare Features and Services

    Take the time to evaluate the features and services offered by each company on your list. Pay attention to details such as equipment options, monitoring services, security cameras, and smart home integration. Create a comparison chart to help you visualize the differences between each company.

    Step 5: Check Licensing and Certifications

    Ensure that the home security company you’re considering is properly licensed and certified. You can typically find this information on their website or by contacting them directly. Licensing requirements may vary by state, so it’s essential to verify that the company meets local standards.

    Step 6: Inquire About Pricing and Contracts

    Contact each company to inquire about their pricing structures and contract terms. Ask about any discounts, promotions, or financing options that may be available. Be sure to inquire about the cost of equipment, installation fees, and monthly monitoring charges. Also, ask about the contract length and any early termination fees.

    Tip: Unlike most companies, EMC Security does not require a service contract.

    Step 7: Request a Consultation or Quote

    Arrange for a consultation or request a quote from the companies that remain on your list. During the consultation, a representative should assess your home and recommend a security system tailored to your needs. Take this opportunity to ask any lingering questions and clarify any concerns.

    Step 8: Evaluate Warranties and Customer Support

    Assess the warranties and customer support offered by each company. A reputable home security company should provide a warranty on their equipment and offer reliable customer support in case of technical issues or emergencies.

    Tip: EMC Security has dedicated phone support technicians and after-hours technicians to help troubleshoot issues before sending a technican to the home.

    Step 9: Make Your Final Decision

    After completing your research and evaluations, choose the home security company that best meets your needs and budget. Carefully review the contract before signing and ensure you understand all terms and conditions.

    Step 10: Schedule Installation and Setup

    Finally, schedule an installation appointment with your chosen home security company. Once your system is installed and set up, familiarize yourself with its features and functions to maximize your home’s security and peace of mind.

    View this video for more information about the in-home appointment

  • Ways to Save Money on Home Security

    Ways to Save Money on Home Security

    With the cost of everything continuing to rise, many of us are looking for ways to save money.

    With EMC Security, you don’t sacrifice quality of service – and in most cases, you end up paying less than other providers.

    Below are ways you can save money on your home security without sacrificing the protection of your home and family.

    Switch to a lower cost provider.

    As mentioned above, it doesn’t cost much to switch to another provider – that can use the equipment already installed in your home. EMC Security is one of only a few in Atlanta that can help save money by converting your system to our monitoring centers. With a few minor changes – maybe a new keypad, your system can be as good as new.

    Wiring and some devices such as motion sensors can be reused from old systems if necessary; EMC Security tests all devices to make sure they are still functional and will replace them if necessary.

    Comparison shop.

    When shopping for a new security system, consider all of the features you need, and then compare those features across different security systems. You’ll want to make sure that your home security system has all of the bells and whistles you want–and if it doesn’t, don’t feel like you have to settle for less than what’s right for your family!

    Price is important too–but don’t forget about other factors such as customer service and reviews when comparing prices between companies.

    Opt for DIY (Self-Installation)

    If you’re good with tools and instructions, DIY installation can be a great way to save money on home security.

    EMC Security DIY kits come with everything necessary for installation, the keypad, sensors and motion detectors that are easy to mount on walls or doors. All you have to do is follow the instructions included in each package (and instructional videos on our website).

    If something doesn’t work right away after following the directions, technical support is just a phone call away. If the issue can’t be fixed by trouble-shooting over the phone, a technician can visit the home to complete the installation.

    EMC Security’s DIY systems are fast and easy to install – and they save you money on professional installation.

    Is DIY right for you? Read now >>>

    Get a homeowners insurance discount.

    Be sure to check with your insurance company about the possibility of receiving a discount on your homeowners insurance. Some companies will offer discounts for security systems and other safety devices like smoke detectors and fire extinguishers. Learn more >>

    Some homeowners also qualify for reductions in their premiums when they install carbon monoxide detectors in their homes. While these devices do not offer protection from intruders, they can help prevent loss of life in an emergency situation.

    Contact EMC Security today to learn how you can save money on home protection at 770-963-0305.

  • Best Practices for Using a Home Alarm Mobile App

    Best Practices for Using a Home Alarm Mobile App

    When you’re away from home and want to know if your security system is armed, a good mobile app is a must.

    The best home alarm apps allow you to arm and disarm your alarm system remotely and see what doors or windows were opened while the system was armed.

    Most importantly, it should enhance your peace of mind with the ability to monitor activity from anywhere in the world.

    The home alarm app is a useful tool that allows you to arm and disarm your security system remotely, or from anywhere in the world. You can also use it to set up automatic arming of your system based on certain times of day, such as when you’re at work or out of town on vacation.

    When using the app, keep in mind some best practices for ensuring its effectiveness:

    1. Make sure that all members of your household know how to use the app so they can manage their own accounts easily. This will help ensure everyone has access when needed–and no one accidentally disarms the system while trying out something new!

    2. Use the home alarm app to arm or disarm your system remotely. Away mode allows you to arm your alarm system remotely. You can set it up so that when you leave the house, your security system automatically arms itself and sends a notification to let you know that everything is okay. When returning home, just open up your phone’s “home” screen and hit “disarm.” You will have to enter your passcode for addditional security purposes.

    3. Use the home alarm app to see what doors and windows were opened while the system was armed. If you have an alarm system that has a mobile app, use it to see who opened the door while your house was armed. The app will show you which doors and windows were opened and when they were opened. You’ll alse see what time it happened and whether or not the system was armed at that time.

    4. Review your activity log often so you know who has entered your home while you were away. Reviewing your activity log often is important for knowing who has entered your home while you were away. The log will show which doors and windows were opened while the system was armed, and it can help you confirm that no one else had access to your home.

    mobile security app

    5. Have each family member download the mobile app so they can control their own features and settings on their devices. The home security alarm system mobile app is your best friend when it comes to keeping your family safe. It’s easy to use and can be downloaded from the Apple Store or Google Play, so you don’t have to worry about downloading anything extra onto your phone.

    Once you have downloaded the app, there are several features that will make it easier for you and other members of your family to use.

    • First, each person who has access should download their own copy so they can control their own settings on their devices.
    • Second, have each person create an account with a username and password–this way they won’t have trouble logging in later!
    • Finally: make sure everyone knows how important it is not only that they arm/disarm their system but also what doors/windows were opened while armed (you’ll find this info under “Home”). Reviewing this activity log often will help ensure safety inside as well as outside because it allows one another know who has entered while away from home

    6. Consider sharing access with trusted friends and family members as well as service providers such as dog walkers, housekeepers and repairmen who need access to your home at times when you’re not there. When you share access with friends and family, they will be able to see your home’s status and receive alerts when there’s an incident. You can also grant them temporary access so they can enter the house while you’re away.

    As with most things in life, it’s important to take the time and effort to do things correctly.

    A good home security alarm mobile app will simplify your life by allowing you to arm and disarm your alarm system remotely and see what doors and windows were opened while it was armed. The best part is that these features are available on all major platforms, including Android, and iOS..

    If you’re looking for more ways to make life easier and safer, contact EMC Security at 770-963-0305 or complete this form today.

  • Why You Should Set Up Your Alarm System When You Set Up Your Utilities In Your New Home

    Why You Should Set Up Your Alarm System When You Set Up Your Utilities In Your New Home

    When you move into a new home, there are so many things to think about – the first night in your new place, unpacking and getting everything set up.

    And then there’s that one task that can go unnoticed: setting up your home security system. But this is one of the best ways to protect yourself from burglaries!

    When moving into a new home, sometimes the last thing we think about is setting up our security system. We may not have the time or energy to do it right away, or maybe we don’t know what kind of security system would work best for us and our needs. Maybe you’ve never set up an alarm before and aren’t sure how to go about getting started with it all–and even if you were able to figure everything out on your own (which isn’t always easy), there’s still no guarantee that doing everything yourself will save money in the long run.

    EMC Security makes it easy – especially as you move into your new home. Or in-home evaluators will customize a system that fits your home structure and lifestyle needs. No guessing or hassle.

    Many people don’t realize that the cost of monitoring can be significantly reduced with EMC Security. Particularly if there is a system already in the home. EMC Security is one of very few providers that can use the components of that system – and make updates as need, like a new keypad, cameras, etc. This could save a lot of money that you’d spend purchasing an entire new system from another provider.

    Sometimes, just a few small steps right away can make all the difference in making your new house, a home.

    Set up the alarm system right away – when you set up your utilities: You may not think it’s necessary, but having an alarm system set up when you move into your new home can help deter theft and other unwanted visitors. Also, if someone breaks into your house while you’re not there or if there is ever an emergency situation (weather, flood, etc), having an alarm system will notify authorities so they can respond quickly with assistance.

    Below are 8 reasons why you should set up your alarm system right away

    Enjoy peace of mind right away. You can relax and enjoy your new home, knowing that you’re protected from unwanted intruders. You can rest assured that your family is safe, and that they will be alerted if there is any suspicious activity at home or on the property.

    Protect your new investment. Your alarm system is a great way to protect your investment. It can:

    • Protect your home from break-ins, fires and floods.
    • Alert police if there is a burglary or robbery in progress, which gives them time to respond and catch the perpetrators before they get away (or at least minimizes the damage).
    • Warn you if there’s smoke or carbon monoxide in the house so that you can get out safely before things get worse. EMC Security monitors for fire at no additional monthly cost (equipment required).
    • Let people know when they shouldn’t be entering without permission.

    Take advantage of bundling service on your EMC power bill. If you are an EMC member, you may be able to bundle costs on your electric bill.

    Get familiar with the equipment and the monitoring station. You’ll want to learn how to use your alarm system in case of an emergency, so make sure you have a good understanding of how everything works. It’s also important to know what options are available with your system and how they work together, so take some time out of your day and get familiarized with it all.

    Customize your system based on your budget and needs. You can customize your security system based on your budget and needs. If you need to get the basics when you’re moving in, you can always add to it down the road.

    Get help when decorating or re-modeling your new home. When you’re decorating or re-modeling your new home, get help with the layout of your security system, such as the placement of your cameras, sensors, motion detectors, and keypads.

    Ask about additional features that can keep you safe and comfortable in your new home.

    • Do I need a carbon monoxide detector?
    • What kind of fire extinguisher should I get?
    • Can I use the system already in the house?
    • Should I get smart-locks or lighting?
    • What about a water monitor?
    • Where should security cameras and a video doorbell be installed?

    Integrate it with smart technology to make your home even more convenient and secure. You can integrate your home security system with smart technology, so you can control it from your phone. That way, you can turn on the lights or unlock the door from anywhere in the world.

    Smart home technology is increasingly being implemented in new homes–and for good reason! It makes life easier and more convenient, but it also adds another layer of security by allowing users to monitor their homes remotely through an app on their phone.

    If you have questions about how to set up home security in your new home, give us a call at 770-963-0305. Or complete this short form. We’re always happy to help and would love an opportunity to answer any questions or concerns that might arise during this process.