When a customer from Carollton, Georgia fell, he struck the back of his head and started bleeding profusely. Dizzy and unable to stand, he used his two-way medical alert device, which was around his neck at the time, to contact the EMC Security monitoring center for help.Read More
"I could not expect better professionalism. The technician knows what he's doing - going above and beyond explaining everything to me. I am very satisfied with EMC."
"I can't believe how this company treats it's clients. I ordered a system and it was installed in a timely and efficient manor. Soon after, I had a minor problem and I thought I needed to call EMC to my surprise I got a text from their tecn telling me to call them and speak to Eric . It was fast, it was easy, it was handled so quickly. My system is running and I feel more than secure. I use my system all the time and it is comforting to know some one is there all the time."
"EMC is the best! Keypad is so easy to use, the interface tells you exactly what's going on and has user friendly prompts. The sales rep, technicians and monitors are very helpful, and communication among all is true teamwork based on knowledge and professionalism with great attitudes. No contract, no hard over-sales, they are always available and the price is unbeatable!"
"I normally don't write reviews but I must for you guys, I have been with EMC Security for about 2 years now and I extremely happy with the service, response times and the professionalism of the customer facing employees (monitoring center as well as technical support). I recommend EMC to all my friends. Thanks for all that you do so we can sleep peacefully."
"Very good company with great customer service at a good price. Very happy with the installation and service. THANKS EMC SECURITY."
"This is a fantastic home security company. We are extremely pleased with the system, the advanced technology, the ease of use, and the professionalism of the technicians. Highly recommend this company."
"We are extremely pleased with EMC Security. They have had a prompt response and have been courteous in every way. The installer who came out was awesome. He helped us tremendously. On the same day EMC Security was at our house, we actually had a guy from the cable company setting up our internet service. The guy from the cable company left a huge mess in our home. The cable guy ruptured a waterline causing water to go everywhere in our home. The EMC Security installer helped stop the leak and helped clean up the mess tha the cable company caused. Big Thanks to him, he was excellent!"
"I had Devin and Reid come and to an 8 hour total install on my pre wired home. These guys were very professional and it was reassuring that Devin really knew his stuff. Devin showed me how to operate the system and was able to answer all of my questions with confidence. I really love the fact that I can use my phone to operate the system too. I highly recommend this company. Thank you!!"
"Thank you!! I was having problems with a door sensor and couldn't activate my alarm because of it. I called this morning and was told someone would call me back later in the day. My phone rang less than 5 minutes later! Thanks for your patience in taking 30 minutes to talk me through everything (on a Sunday morning) and getting it fixed so no one would have to come out. EMC continues to impress me!!"
"Technicians are professional and very helpful. The transition has been smooth. Highly recommend."
"I transferred my monitoring service from ADT to EMC and couldn't be happier. The ADT monitoring was more than double the price and less than a quarter of the service. The EMC on-site tech knew more about my security equipment then the ADT tech who installed it! I learned how to program my keypad properly and if my alarm goes off now I get a call in less than 15 seconds from EMC to check on me. My phone line to ADT went down 4 months before I fired them and I didn't even know it. The EMC tech found the disconnect leaving me UNmonitored my last 4 months with ADT!! You won't and can't go wrong with EMC Security."
"The retired police officer who did our in home evaluation and the technician who installed our system were GREAT! Both arrived on time, were knowledgeable, and friendly. We decided to go with EMC from a family member's experience, Clark Howard's approval, and the no contract/$16.95 set up. We also took advantage of the 4 month payment plan. It's nice to know that we OWN our system! The 3 times the system was accidentally activated EMC was calling our house within seconds. We have been so satisfied with our service that we would recommend EMC to anyone."
"I called in this morning to go over my account and update the numbers. My alarm went off last night while I was out of town, it was a false alarm caused by my cat. I am so thankful for having EMC Security and that they are always on the ball and always so friendly. I feel really secure having EMC Security protect my family and home. I appreciate how safe I feel with them."
"I wanted to let you know that I absolutely LOVE EMC Security. I have been a customer for 6 years and “never ever ever ever ever….” had any issues with EMC. They are always prompt to answer the phone and ready to assist 24/7 and I love the customer service they provide. I insist that they are by far the best Security company I have ever had!!"
"We were an ADT/Brinks customer for over a decade. My rate increased each year. After seeing the commercials I knew there was a better way to increase protection while saving cost. I talked to all the players out there and your offerings were the best and allowed me to avoid lengthy contracts. I now have mobile phone enabled features (iPhone & Android) that I use everyday and a camera to monitor my children and friends. The network based alerting is faster and more economical than the cellular options the others offered. I was also able to arm and disarm my system while neighbors feed my pets while on vacation. all for half of what I was paying with ADT. My kids can't sleep until they know the alarm is armed each night. After seeing my systems abilities two more families have joined the EMC family."
"I wanted to contact you about the technician we had at our home from EMC Security named Taylor. You have an awesome, very knowledgeable, very clean cut employee. He knew what he needed to do he did it in a timely manner very professional, very polite and courteous. We don’t see that today very often. I wanted to bring it to your attention that he went way out of his way as an employee to make sure I was satisfied ."
"I so appreciate how EMC Security has always responded so quickly to alarms that I have triggered. Luckily, they have been accidental alarms set off by myself, but I appreciate knowing that they have always called my home within just a few seconds. EMC Security is the best alarm company I have ever worked with. I am a 100% happy customer and I so much appreciate EMC Security."
"My home and my Dad’s home uses EMC Security for alarm monitoring. On January 5th at around 5:00 AM our burglar/fire alarm system went off saying that we had a fire in our house. Within a few seconds your Monitoring Center called us to tell us of the fire and within seconds after that the Gwinnett County Fire Department called us. I am convinced that your quick response not only saved our lives, but also our house. Because of this quick response I was able to put out the fire and we ended up with only smoke damage."
"We went out for bids on restoration of the whole house audio system, and EMC won the bid hands down. Other vendors were either slow to respond, or didn't follow through with appointments and/or responses to our RFP. In the end we saved over $1,600 versus the next lowest bidder and ended up with a system that had much greater functionality and controller interfaces to smart devices (iPods, iPhones, & iPads). The installation work was phased with our terrace level basement remodel, and the pre-wire was expedited to next day completion to get out ahead of the sheet rock subcontractors. The equipment install and controller menu set-up was seamless, and post installation support has been terrific (both from the service tech and home office group). We couldn't be happier. EMC Security also did our home security system migration shortly after we closed on the home. That team was extremely diligent and very professional with a rather complex conversion. Thanks for a job well done . . . "
"I would like to take this opportunity to personally acknowledge the professionalism of your technician(s). Michael Waldrip is a Very Knowledgeable, and Courteous Technician and did a fantastic job at my home. It was a pleasure dealing with him and Please, “Good Employees” are hard to find. The service was excellent. The technician Michael was extremely professional, knowledgeable, efficient, courteous and timely. He made it a pleasure to do business with EMC Security, which I have been working with for about 10 years at my job. ”
"I had to call EMC Security recently for their exemplary service. I have had other alarm monitoring companies in the past and they are the best. I had a fire alarm that went off at my home in October. It was just smoke from the stove, but the quick response impressed me so much. Also, this morning EMC called to let me know about a power failure notice they had received from my alarm. I was again very impressed with EMC Security's level of service.”
"We recently switched home security systems from another vendor to EMC Security. Installation was completed on Wednesday, January 2nd. I was most pleased with the installation and the professionalism shown. The technician took the time to explain what he was doing and to insure that I was fully knowledgeable about the system before he left. EMC Security is very fortunate to have an employee of his caliber.”
"EMC Security continues to be our security company of choice for the past 4 years and counting. We recently sold our home in Roswell, Georgia and moved to our dream home Milton, Georgia. We had to leave the system in our old home. Our new home did not have a security system installed already. We let EMC Security know that we would be moving and they were out at our new house the day we moved in. The technician was so experienced and smart, he even taught my very tech-savvy husband a few things. When we first signed up with EMC Security they offered us a tour of their facility to show us exactly how our home is always monitored by two centers. This is what captured us in the beginning. What has kept us with them is the fact that whether our need was affordable monitoring, service or repairs to our system, or new security service monitoring at our new home, we have always been happy customers from day one. I have always like the fact that I always talk to a live person whenever I call.”
"Getting set up with EMC Security has been an excellent experience. The specialist/evaluator who came to my home was a genuinely nice person, not so much a salesperson trying to sell me a pricey system. I was so impressed with the installer who activated my system. He tested every part and also showed me how to properly operate the system, something I really needed because the system came with the home and I had no clue how it worked. He was very patient with me and took his time in educating me on the system. There were options that I did not ever know I had. Thank you so much!”
"I am very satisfied with EMC Security. My security sales consultant was such a great salesperson. My technician was a great installer as well. I was so impressed with the CEO's responses to Kudzu website reviews and addressing customers' concerns.”
"I received a call within minutes and our sales rep was friendly, courteous, and most importantly, he seemed up front and honest. He knew more about this business than any other representative we spoke with from other companies. Your competitors were completely outgunned! Our installer was prompt, courteous, knowledgeable, and did a fantastic job. Everything looks nice and he took the time to make sure I understood everything. He also was careful to make sure that our basement motion detector was perfectly positioned. The equipment is intuitive and customizable in all the ways I wanted it to be. I feel we are more secure now. I really believe that we made the best choice to go with EMC Security. Our entire experience has been pleasant and I have enhanced peace of mind knowing that we are in good hands. Thanks!”
"EMC Security has fabulous customer service! No complaints whatsoever, everyone was super-friendly, knowledgeable, and thorough. I am total satisfied and thank you for such a wonderful experience!”
"I was very impressed with the customer service of EMC Security. We were able to tell me over the phone that my security system was compatible. The my installer is a great asset to your company. He worked with me on learning more of a system that did not install. I wish I had switched over to EMC Security years ago. I hope to be a life long customer.”
"I experienced an excellent presentation by the sale consultant who came to my home. The installers who came to my home were top notch and took the time to properly instruct me o the use of my new security system. I am happy with the ease of operations and the appearance of the security system.”
"From our free in-home consultation to the installation, everything was impeccable. I had a lot of questions before the installation and my sales consultant answered/responded promptly to each question and explained things clearly and thoroughly. I admired the way the installers overcame any snags they ran into. The builders of my home did not do the best job when pre-wiring and Comcast had cut some corners, but the EMC Security installers compensated well for both of these. My security system is simple to use and looks nice.”
"Your company has such fantastic customer service! I really appreciate your great customer service and product. Everyone was professional and performed such great installation work.”
"Our sales consultant gave us excellent recommendations for our home security needs. The installer was on-time, courteous, and took all the time needed to show us how to work our new system. EMC Security is an excellent company.”
"The security consultant who came out to our home did a great job! We really appreciated the time he spent with us addressing our needs. I really appreciate the complete service that was given to us by EMC Security. Other companies we talked to did not even want to come to the house and meet with us. No question as to choosing EMC Security. Thanks!”
"We are very pleased all around! All were prompt, on time, and courteous. My installer had excellent knowledge of the equipment and operation of the system. He made sure he cleaned up his work area after installing. He did a great job of showing me how to use the system.”
"Everyone I spoke with from the beginning were courteous, prompt, and provided me with great information. They were great! The installer who came to my home was super nice!”
"I was very satisfied when I first contacted EMC Security requesting information. I received good information and all of my questions were answered directly. My sales consultant was very courteous and had great knowledge of the equipment and system design as we had switched from another company. My installer was very friendly and gave good info. Showed me how to use system thoroughly and left me written instructions!”
"Your people are outstanding. The installer was outstanding and very professional. The Sales Consultant was punctual and courteous and designed an effective system for my home. He answered all of questions. Thanks for the professional service!”
"We are very satisfied with EMC Security. I had a pleasant Sales Consultant who was open to my requirements even though they were not exactly standard. The installer really knows his stuff and he was able to avoid drilling holes everywhere. We had a very pleasant experience overall. I called EMC Security because (a) your advertised per month monitoring was less than $20; and (b) there were two very favorable customer reviews on Clark Howard's website!"
"I am very happy with the system and service. Bobby was great and explained everything thoroughly. Melinda is very nice and helpful. Great service from both!"
"I give EMC Security a 10. When I first contacted them for service I was greeted by a very peppie person who answered the switch board. My installer was professional, knowledgeable and informative when it came to recommendations and options. Excellent and positive customer experience.”
"Top notch organization! EMC Security understands the value of customer service! EMC Security understands that customer services drives loyalty with satisfaction, Thank You! "
"The person I talked with was very helpful, asked what time was best for me and what days were available. Butch was great and answered all questions about the system and what I would need. They were both real nice and knowledgeable about the system. They explained everything I needed to know. Clean and Professional. They did a great job. Everything was nice and neat. I was really impressed by the quick service and how nice and friendly everyone was to us. You have a great team. Keep it up.”
“Everyone I talked with was friendly, pleasant and extremely helpful. It was a wonderful change! And it went a long way in helping me decide on an EMC Security system. Bob was my salesperson. He helped with all of my questions/concerns without any of the "sales-pushy" attitude. He was the main reason I chose the EMC system. David installed my system. He encountered some problems thanks to the phone company, but got everything resolved perfectly. I couldn't have asked for a better, more courteous tech for the job. I've always felt secure with my electric and gas service from Walton EMC, so I know the security system and monitoring will be the same. After a month of dealing with the phone company and other alarm companies, my experience with all the EMC Security staff have been a terrific relief and pleasure. I am so very glad I made this choice."
"When I first contacted EMC Security to request information, the person was very helpful over the phone and tried to get as much info as possible from me to help the install ahead of time. The installer was obviously knowledgeable and very friendly I enjoyed the install as much as this is possible. he made things very easy. We are happy with the system- especially the increased peace of mind of our older teenage children, as they make sure the system is armed when home alone and coming in late at night (ease of use).”
"The person I spoke with to set up the appointment was very informative an helpful. I already had a system installed, I just needed it tweaked and activated. The Technician was prompt, efficient and reworked my equipment to work effectively. Great job! He also hand-wrote directions for basic operation. My overall opinion is that they did a great job and are economically sound. No wonder the people on clarkhoward.com recommend EMC Security."
"I am very happy with my experience with EMC Security and it's employees. The man that came to install/activate the service was very bright, kind, quick, and very thorough in explaining how the system works. The installer is an excellent employee. He was very knowledgeable, fast worker, courteous and professional. The person I spoke with to set up my appointment was excellent as well. I am very satisfied. Thank you.”
"In April, I stumbled and fell over a gate in the kitchen. The fall was so loud that it set off the glass break detectors on my alarm system. Right then, the phone started ringing and I couldn’t get up to answer because I was so hurt in the middle of the floor with a broken hip. I am so thankful that EMC Security called the police and let them know that my alarm was going off. The police came to my home and called an ambulance for me. I am home from the hospital now and I wanted to thank EMC Security for helping me when I needed it the most."
"My wife and I followed Clark Howard's advice on finding an alarm company for our home. EMC Security fit all of Clark's requirements perfectly- No Contract, Less than $20 a month monitoring, new system at an affordable price, and UL Listed. We're more than happy customers!"
"Both representatives Brent and Bo projected integrity and professionalism and I am very pleased with my alarm. They were punctual, courteous, and addressed my concerns and questions."
"We got exactly what we were promised with no hidden fees or surprises."
“I rarely go to the time and trouble to write a letter but could not help myself because your staff is extraordinary…”
“This was our first home security system. We are extremely pleased.”
“We are very pleased with the service. Everyone was courteous and friendly as well.”
“Ted came Saturday and he is great! Very very punctual, courteous, personable, helpful, very knowledgeable, very careful about not hurting anything and keeping clean - could not be better!”
“Very professional. Took time to answer all questions and provide helpful hints. No issues or concerns. Handled professionally and timely from beginning to end.”
“System operates well and looks nice. My consultant was very helpful and extremely knowledgeable. You have great people working for you!”
“My dealings with James were excellent! He offered excellent customer service. My wife said the installer was also very good. We converted our ADT system, but we had to have an additional sensor installed. No problems. Thanks, after ADT, this has been a breath of fresh air. We've told our friends.”
“We had called other companies, but they didn't seem interested in our business. Very surprised with quality of the system we got for the price paid. Very professional system!! EMC is an A company. I will recommend you to anyone that asks.”
“I would like to take the time to acknowledge Ted Furth. Mr. Furth visited my home this past weekend to complete an install. He was extremely pleasant and knowledgeable of his work. My existing equipment was previously monitored by another company and he knew everything needed to complete his job and work around the obstacles. Mr. Furth not only removed his shoes upon entering my home (the pile of shoes at the front door alerted him that this is what my family does), but he offered to help me re-hang a back-up smoke alarm that was out of batteries and sitting off to the side. He even returned to my home a second time to make sure things were adequately working because my cable provider had not installed my telephone system properly. “Unfortunately, I do not experience great customer service as much as I should these days; in fact, both times the cable company came out to my home, their representatives were rude, unfriendly and unknowledgeable about their work (hence the second visit). Frequently we complain about service and seldom do we commend; I wanted to take the time to commend and to let you know that my first experience with EMC Security was a pleasant one. I am happy to be a customer!”