We’re proud that EMC Security is a local company in the Atlanta and North Georgia area, owned by three of our state’s largest and member-owned electrical companies. We’re even prouder that we can call Suwanee, Georgia home. Our local UL-listed, 5-Diamond certified central station is state-of-the-art, and provides our customers the fastest response time available. However, we also offer another level of service—a service department where a live person can help you with non-emergency questions about your system. Here are some details about what this in-house service can do to help you:
- Handle service calls from customers with questions about their system
- Assist in changing the system’s chime tone or code
- Walk customers through the steps of determining the “source” of any beeping sounds. Sometimes, it’s as simple as a dead transmitter battery. If that’s the case, you can come to our offices and pick up your battery for free!
- Changing the keypad code
- Add or change a key code so that service people and other friends or family will have their own entry code
The in-house service department is a good option for customers with a question that may not require a call from a service technician. Why pay for an in-home service call when your question may be handled over the phone? We at EMC Security make sure that our call center staff has received the highest certified training possible and are always ready to help. By having our in-house technician walk you through a few steps before a service tech may need to be summoned, it can save you money and time spent waiting for someone to arrive at your house.
Our in-house customer support is available to handle calls during our regular business hours Monday through Friday, from 8:00am to 7:00pm. Call us at 770-963-0305 or 706-543-4009 with your questions. And don’t forget, we’d love to chat with you on non-emergency topics via our Facebook page.