EMC Security | Home Security | Business Security | Monitoring Solutions

Scam Warning to EMC Security Customers!

emcsecurity — Fri, 18 May 2012 14:35:00 +0000

Recently, several EMC Security customers have had an unsolicited knock on their door from security scammers. These individuals are usually well dressed and explain that the security system in the home will not work in July and must be replaced before then to insure the home is protected. They then offer a replacement security system for free if they are allowed to place a yard sign in the yard. They will ask the homeowner to sign an authorization to complete the installation, but what the homeowner is actually signing is a 60 month (5 year) non-cancellable contract for monitoring at $45 or more per month. Please contact EMC Security if you are approached by these scammers. For additional information please call EMC Security at 770-963-0305 or visit the Better Business Bureau website (atlanta.bbb.org) for more information.

EMC Security is Now the 20th Largest Security Company in the Country!

emcsecurity — Thu, 10 May 2012 20:48:17 +0000

Each year security industry publication, SDM Magazine, publishes The SDM 100 List ranking thousands of security companies nationally by revenue and customers. The results are in and EMC Security has grown to be come the 20^th largest residential monitoring company in the country, as measured by monthly recurring revenue. In national rankings of total monthly recurring revenue, EMC Security ranks at #42, up seven spots from the previous year.

Since 1998, EMC Security has continued to successfully grow and has maintained a low, basic monitoring rate of $16.95 with No Contract. In the security alarm industry, finding a company who has not had a price increase in over 13 years and never requires a contract is virtually unheard of. With $16.95 a month monitoring and No Contract, we have to earn our customers’ business each and every day. Headquartered in Suwanee, Georgia, EMC Security has expanded services from residential and commercial security systems and monitoring to interactive home automation services, two-way voice pendant medical alert monitoring, and remote security system access through any web enabled device through our exclusive Secure Path Technology™. EMC Security continues to grow and utilize the latest, most advanced technology to help protect over 35,000 customers across the Metro Atlanta area.

EMC Medical Alert Saves Lives and Helps Families

emcsecurity — Thu, 10 May 2012 19:07:10 +0000

Recently, EMC Security’s Medical Alert System Specialist, Ralph Collier, received a call from a customer who had installed the EMC Medical Alert System for his 89 year old mother who lived alone in Gainesville, GA. Because she recently needed to move to a nursing home facility, her son called to cancel the service. However, he made a special point to say that during the past 3 months, his mother activated the device on four occasions. Each time the system worked perfectly saving her life all four times. He stated that because of the EMC Medical Alert, his mother was able to remain in her home the additional time. This meant a lot to her and her family. The pendant gave his mother a sense of security and his entire family peace of mind. He is very thankful that she had the EMC Medical Alert system while she was still living at home and highly recommends it for anyone who has an elderly loved one that is disabled or lives alone.

WARNING: You Could Be A Victim If You Have A Security System Sign In Your Yard

emcsecurity — Wed, 02 May 2012 22:54:16 +0000

Source: Better Business Bureau of Metro Atlanta, 5/2/2012

Do you have a security system sign in your yard? You may want to be aware of some company’s unethical selling practices. They go into neighborhoods and seek out homes where security system signs are displayed in their yards. The salespeople look very professional, wearing badges with the name of the company they are working for.

They begin by telling you they are in the process of choosing three or four homes in “your neighborhood” for their new wireless program. If you’re lucky enough to be chosen, all you have to do, outside of signing up for their services, is display their company sign in your yard. They emphasize that this new wireless program does much, much more than your current system (how do they know that?) and in July, unless you switch, your current security system will no longer work.

When a consumer makes it clear to the company that the answer will be no, the sales rep states “we haven’t chosen your home yet and you will have no security system when the new wireless system goes into effect in July.”

The reason I know this is because it happened to me. Of course I said no and called my security system company. They informed me that this was a ploy used by their competitors to get their current customers to switch. To me, it seemed like a threat of loss of service and could scare consumers who did not know better and would be afraid that come July, they would be unprotected if they did not switch.

I called our local police and told them what was going on. To protect our community, they came down to speak with these sales reps. I’m not sure of the outcome but I didn’t see them again.

So the moral is this – if you have anyone show up at your door, follow these tips:
1. Always think safety first. If you’re home alone and don’t recognize the person, don’t open the door. If they are a legitimate company, they will leave a brochure or business card.
2. Be aware that because you have a security sign or other type of sign in your yard, you could be a target for this type of unethical selling practices.
3. Always, always check with your own security company, or other company, first. You can even ask the sales representative to wait outside while you do. If they are telling the truth, why would they mind waiting?
4. Scare tactics may not work on everyone but they can on our senior citizens and others who have no one to turn to for advice. If you believe this type of business practice is happening in your neighborhood, please call the police and let them know. At least there will be a record on file.
5. Tell your Neighborhood Watch if there is one established. BBB can come out and speak to your group on this matter and other scams to advise you of the red flags to be aware of.
6. Finally, if there will be any changes to your service you will be contacted by your company. You won’t hear this information from someone who knocks at your door, and especially someone who tries to scare you. Try and remember the name of the company the person is representing and file a complaint with BBB. Trust and truth in the marketplace is all of our responsibility.

Alarm Prevents Loss and Damage to Customer’s Home

emcsecurity — Fri, 13 Apr 2012 19:59:45 +0000

The EMC Security monitoring center received an alarm from the home of a customer in Buford, Georgia at approximately 12pm. The alarms came from the front and garage doors of the home. The customer, who was not home at the time, was immediately contacted and said that he was 5 minutes away from his home. A few minutes later, the customer called the monitoring center back to say that there someone had indeed tried to break into the home but that it appeared the alarm siren noise had scared the burglar away. Nothing had been taken from the home and there was no major damage. The customer mentioned that he was so thankful for his security system and that nothing had been taken.

Possible Murder Attempt Thwarted by EMC Security

emcsecurity — Fri, 13 Apr 2012 19:50:43 +0000

The EMC Security monitoring center received an alarm from the home of a customer in Jefferson, Georgia. The alarm came from the back window of the customer’s home at 12:03am. The monitoring center immediately called the customer to check on their status and safety. The customer said that everyone was safe and that the sirens were sounding. Moments later, the customer called the monitoring center back and said that he had found a sharp knife lying in the garden bed that was beneath the same back window that activated the alarm. There were also signs that the window had been tampered with. It appeared that is was either an attempted break-in or a possible murder attempt. The customer was completely satisfied with the alarm as it functioned properly and potentially saved their lives. Thankfully, this family had a home security system to help protect them. Please never underestimate the added protection that a security system can provide to your home and family.

EMC Security Honors Gwinnett Public Safety Heroes!

emcsecurity — Tue, 10 Apr 2012 17:16:22 +0000

EMC Security was a proud sponsor of the 7th Annual Valor Awards. The Valor Awards honors those in public safety by presenting awards to the men and women who have given the most to protect and serve the citizens of Gwinnett County. EMC Security continues to sponsor the Valor Awards as a small token of appreciation to the Safety Professionals who continue to protect homes and businesses in the Gwinnett area. EMC Security is headquartered in Suwanee, Georgia, the heart of Gwinnett County. Everyday EMC Security’s local monitoring center experiences first hand the high level of safety and protection that the Gwinnett County Public Safety Professionals provide to the citizens of this county.

The Valor Awards ceremony had over 200 Safety Professionals and their families in attendance making it possible for them to receive the recognition that they truly deserve. Please join us in saluting the great men and women who continue to keep Gwinnett County safe. The 2012 Valor Awards was held on Tuesday, March 27 at the Gwinnett Center and recognized the outstanding contributions of Gwinnett’s public safety sector. For more information and a list of award winners, visit: www.valorawards.com.

Brazen Intruder Answers Monitoring Response Call While in the Home!

emcsecurity — Thu, 29 Mar 2012 19:25:59 +0000

The EMC Security monitoring center received a back door and hallway motion detector alarm from the home of a customer in Athens, Georgia. The monitoring center immediately responded to the alarm by calling the home to check the status. During that call a male voice answered the phone, listened for a moment, and hung up after being asked the password. A few seconds after hanging up, the front door sensor had detected activity. It appears that the intruder had broken into the home and answered the call to check and see if the home security system was indeed being monitored. When the intruder realized that the alarm system was indeed being monitored, the intruder fled the home through the front door. With the help of the customers monitored security system, nothing was taken from the home and no one was home at the time. This is a great example of why alarm monitoring centers require passwords when calling to ensure that it is someone who is supposed to be at the home at the time of the alarm.

Medical Alert Pendant Helps Elderly Customer Home Alone

emcsecurity — Thu, 29 Mar 2012 19:07:59 +0000

The EMC Security monitoring center received a medical alert two-way pendant alarm from the home of an elderly customer living in Elberton, Georgia. The customer had fallen while at home and could not get back up on her own. Distressed and home alone, she pressed the button on her two-way pendant she was wearing and was able to speak directly to a monitoring center operator though the pendant. She told the operator that she did not think she needed an ambulance, but needed some assistance in getting back on her feet. The operator was able to contact the customer’s daughter and remained on the phone with her until the help she needed had arrived. When asked about the incident the customer’s daughter said, “I talked to my mom, and she said everything went smoothly. She said the operator talked to her until help arrived, that my brother was called promptly, and that she was pleased with the way it worked. Thank you so much.” Without the medical alert pendant, no one knows how long the customer may have lay on the floor or what could have happened to her. Please be sure to contact EMC Security about our medical alert pendant for your elderly or disabled loved ones. With this kind of personal emergency response system, your loved ones are never alone or without help.

Panic Button Protects Customer and Stops Home Invasion!

emcsecurity — Thu, 29 Mar 2012 18:46:08 +0000

Home intruders strike homes whether people at home or away. The EMC Security monitoring center received a panic alarm from the keyfob of the security system of a customer in Gainesville, Georgia. She stated that she though she could hear someone breaking into her home through one of the windows. The customer mentioned that she heard noise on the outside of her home for a few minutes, but did not think someone was trying to enter the home. Soon after she could hear the sounds of person inside the home. She immediately pushed the panic button that worked with her home security system, which scared the intruder away and out of her house. The EMC Security customer was not hurt and did not notice anything taken from th home. The customer was fortunate enough to have a key fob with a panic button to manually set off the system when she heard sounds of a break in and noises of someone in the home. The system activation scared off the potential intruder. Though we do not know what the intruders intentions were, we know that the security system potentially saved the customer’s life and valuables. Please inquire about including a panic button key fob as a part of your home security system. The EMC Security panic button key fob will always operate whether your security system is armed or not. It is genuinely valuable added protection.