What Our Customers Say

Here are some of our Customers’ comments.

 

"Your people are outstanding.  The installer was outstanding and very professional.  The Sales Consultant was punctual and courteous and designed an effective system for my home.  He answered all of questions.  Thanks for the professional service!” 

Ted V. - Marietta

 

"We are very satisfied with EMC Security.  I had a pleasant Sales Consultant who was open to my requirments even though they were not exactly standard.  The installer really knows his stuff and he was able to avoid drilling holes everywhere.  We had a very pleasant experience overall.  I called EMC Security because (a) your advertised per month monitoring was less than $20; and (b) there were two very favorable customer reviews on Clark Howard's website!"

Mae K. - Stone Mountain

 

"I am very happy with the system and service.  Bobby was great and explained everything thoroughly.  Melinda is very nice and helpful.  Great service from both! 

Rosemary S. - Atlanta

 

"I give EMC Security a 10.  When I first contacted them for service I was greeted by a very peppie person who answered the switch board.  My installer was professional, knowledgeable and informative when it came to recommendations and options.  Excellent and postive customer experience.”

James W. - Cumming

 

" Top Knotch Organization!  EMC Security understands the value of customer service!  EMC Security understands that customer services drives loyalt with satisfaction, Thank You! 

Kim K. - Cumming

 

"The person I talked with was very helpful, asked what time was best for me and what days were available.  Butch was great and answered all questions about the system and what I would need.  They were both real nice and knowledeable about the system. They explained everything I needed to know.  Clean and Professional.  They did a great job.  Everything was nice and neat.  I eas really impressed by the qui9ck service andhow nice and friendly everyone was to us.  You have a great team.  Keep it up.”

Janet W. - Commerce

 

“Everyone I talked with was friendly, pleasant and extremely helpful.  It was a wonderful change!  And it went a long way in helping me decide on an EMC Security system.  Bob was my salesperson.  He helped with all of my questions/concerns without any of the "sales-pushy" attitude.  He was the main reason I chose the EMC system.  David installed my system.  He encountered some problems thanks to the phone company, but got everything resolved perfectly.  I couldn't have asked for a better, more courteous tech for the job.  I've always felt secure with my electric and gas service from Walton EMC, so I know the security system and monitoring will be the same.  After a month of dealing with the phone company and other alarm companies, my experience with all the EMC Security staff have been a terrific relief and pleasure.  I am so very glad I made this choice."

Margaret H. – Snellville

 

"When I first contacted EMC Security to request information, the person was very helpful over the phone and tried to get as much info as possible from me to help the install ahead of time.   The installer was obviously knowledgeable and very friendly  I enjoyed the install as much as this is possible.  he made things very easy.  We are happy with the system- especially the increased peace of mind of our older teenage children, as they make sure the system is armed when home alone and coming in late at night (ease of use).” 

Kimberly R. - Flowery Branch

 

"The person I spoke with to set up the appointment was very informative an helpful.  I already had a system installed, I just needed it tweaked and activated.  The Technician was prompt, efficient and reworked my equipment to work effectively. Great job!  He also hand-wrote directions for basic operation.  My overall opinion is that they did a great job and are economically sound.  No wonder the people on clarkhoward.com recommend EMC Security." 

Kathleen J.- Cumming

 

"I am very happy with my experience with EMC Security and it's employees.  The man that came to install/activate the service was very bright, kind, quick, and very thorough in explaining how the system works.  The installer is an excellent employee.  He was very knowledgeable, fast worker, courteous and professional.  The person I spoke with to set up my appointment was excellent as well.  I am very satisfied. Thank you.”

Alyssa M. - Gainesville

 

"In April, I stumbled and fell over a gate in the kitchen.  The fall was so loud that it set off the glass break detectors on my alarm system.  Right then, the phone started ringing and I couldn’t get up to answer because I was so hurt in the middle of the floor with a broken hip.  I am so thankful that EMC Security called the police and let them know that my alarm was going off.  The police came to my home and called an ambulance for me.  I am home from the hospital now and I wanted to thank EMC Security for helping me when I needed it the most." 

Mildred T. - Douglasville

 

"My wife and I followed Clark Howard's advice on finding an alarm company for our home.  EMC Security fit all of Clark's requirements perfectly- No Contract, Less than $20 a month monitoring, new system at an affordable price, and UL Listed.  We're more than happy customers!

Justin J. -  Roswell

 

"Both representatives Brent and Bo projected integrity and professionalism and I am very pleased with my alarm.  They were punctual, courteous, and addressed my concerns and questions.                                                                                    

David F.- Johns Creek

 

"We got exactly what we were promised with no hidden fees or surprises."

Wayne G. & Julie D. - Suwanee

 

“I rarely go to the time and trouble to write a letter but could not help myself because your staff is extraordinary…” 

Constance H. – Braselton

 

“This was our first home security system. We are extremely pleased.”

Frank F. - Gainesville

 

“We are very pleased with the service. Everyone was courteous and friendly as well.”

Lyn W. - Buford

 

“Ted came Saturday and he is great! Very very punctual, courteous, personable, helpful, very knowledgeable, very careful about not hurting anything and keeping clean - could not be better!”

Betsy J. - Dacula

 

“Very professional. Took time to answer all questions and provide helpful hints. No issues or concerns. Handled professionally and timely from beginning to end.”

Larry E. - Monroe

 

“System operates well and looks nice. My consultant was very helpful and extremely knowledgeable. You have great people working for you!”

Michael H. - Lawrenceville

 

“My dealings with James were excellent! He offered excellent customer service. My wife said the installer was also very good. We converted our ADT system, but we had to have an additional sensor installed. No problems. Thanks, after ADT, this has been a breath of fresh air. We've told our friends.”

Mark V. - Jefferson

 

“We had called other companies, but they didn't seem interested in our business. Very surprised with quality of the system we got for the price paid. Very professional system!! EMC is an A company. I will recommend you to anyone that asks.”

Randy S. - Marietta

 

“I would like to take the time to acknowledge Ted Furth. Mr. Furth visited my home this past weekend to complete an install. He was extremely pleasant and knowledgeable of his work. My existing equipment was previously monitored by another company and he knew everything needed to complete his job and work around the obstacles. Mr. Furth not only removed his shoes upon entering my home (the pile of shoes at the front door alerted him that this is what my family does), but he offered to help me re-hang a back-up smoke alarm that was out of batteries and sitting off to the side. He even returned to my home a second time to make sure things were adequately working because my cable provider had not installed my telephone system properly.

“Unfortunately, I do not experience great customer service as much as I should these days; in fact, both times the cable company came out to my home, their representatives were rude, unfriendly and unknowledgeable about their work (hence the second visit). Frequently we complain about service and seldom do we commend; I wanted to take the time to commend and to let you know that my first experience with EMC Security was a pleasant one. I am happy to be a customer!”

Tarcha B. - Suwanee